This is a Enterprise Architect (Digital) role with NSW Department of Customer Service based in Mangrove Mountain, NSW, AU NSW Department of Customer Service Role Seniority - senior More about the Enterprise Architect (Digital) role at NSW Department of Customer Service Enterprise Architect (Digital) Full-Time (35hpw) Permanent Opportunity Salary Range $162,296 - $195,248 super Sydney City, Parramatta or Gosford with hybrid working arrangements Shape the future of digital services for NSW Service NSW is making it easier for people and businesses across NSW to access government services. Since launching in July 2013, the Digital Services division has successfully transformed and streamlined NSW Government service delivery with cutting edge digital solutions and an award-winning culture of passion and teamwork. About the team You will be joining our recently formed Enterprise Architecture team, working alongside domain experts who excel in designing digital technologies and platforms; together we are leading the way with a modern practice using a product based operating model and methodologies, evolutionary architecture and a human-centred design approach to ensure the customer is at the core of our architecture and everything we do. About the role You'll be a key player in mapping business objectives to technical capabilities and ensuring architectural product design and solution architecture aligns with organisational strategy. This is a unique opportunity to influence the future digital landscape of Service NSW while fostering alignment and community across dispersed architecture, engineering and product practitioners. You will work with senior leaders across the organisation as well as product, engineering, data, technology platforms, security, and customer experience practitioners to drive architecture excellence. Key responsibilities Shape enterprise and digital architecture to support customer needs, government priorities, strategic programs and whole‑of‑organisation outcomes Translate complex business needs into clear, scalable and secure architectural direction for product and platform teams Partner with senior leaders, product management, service designers and engineers to guide effective solution design and technology decisions Define, maintain and promote enterprise architecture principles, standards and patterns aligned to government frameworks and policies Develop enterprise and domain architecture roadmaps that balance long‑term capability uplift with program and delivery commitments Design modular, reusable architecture frameworks across cloud, platforms, data, AI and digital services Review and assure solution designs to ensure alignment with architecture standards, cyber security, privacy and regulatory requirements Lead cross‑functional architecture forums and working groups to uplift capability and drive continuous improvement Provide trusted architectural advice, helping stakeholders navigate trade‑offs between risk, cost, compliance, performance and delivery timelines Monitor emerging technologies and public‑sector trends, recommending innovations that improve service delivery, resilience and value for money ✅To be successful in the role you will demonstrate Adaptable and influential leader who brings deep expertise in product‑led engineering and thrives in continuously evolving environments. A strategic technology leader with a proven track record in digital enterprise architecture, solution design, and building alignment. Deep expertise in software engineering, digital enterprise systems, have worked across all architecture domains, with a strong understanding of cloud technologies and AI design and architecture beyond prompt engineering. Experience in technology selection, options analysis, vendor and contract management. A champion of combining design thinking, agile, and continuous delivery practices to form architecture that encourage a culture of rapid, iterative delivery. Skilled facilitator who leads through influence rather than authority, adept at identifying system interdependencies while balancing competing priorities. Passionate about creating customer-focused architectural outcomes and can navigate competing needs and expectations of stakeholders. Outstanding communicator, able to translate complex technical concepts for both technical and non‑technical audiences. Commercially astute, with a clear understanding of the financial implications and trade‑offs of architectural decisions. You thrive in complex, multi-agency environments, influencing senior stakeholders and aligning diverse teams towards a common vision. TOGAF certification preferred not essential Essential Requirements To be considered for roles in the NSW public sector, applicants must: Be NSW residents or in the process of relocating to NSW Hold appropriate working rights for the type of employment offered - Fixed Term roles require valid work rights for the full duration of the role Why join Service NSW? You’ll be part of an organisation that: Delivers services that genuinely impact millions of people Invests in modern technology, ways of working and professional growth Supports flexible, hybrid working and inclusive practices Values collaboration, purpose and continuous improvement If you’re motivated by scale, complexity, and the opportunity to shape meaningful digital outcomes, we’d love to hear from you! How to apply Please submit your resume and cover letter as a single document. Your application should highlight your skills, experience, and why you're the perfect fit for this role. For enquiries regarding this position, please contact Simon Pain, through Simon.Pain@service.nsw.gov.au Our recruitment process Our recruitment and assessment process is merit based. For this recruitment we will be conducting a minimum of three interview and assessment stages that form a comparative process. This will include: 1. Panel behavioural interview 2. Work Task 3. Cognitive Assessment 4. Reference checks Support office roles will be headquartered across McKell, Parramatta and Gosford. We will consider role headquarters outside of the above locations where the role can reasonably be performed from that location taking into consideration the operational, financial and customer requirements of the role, and an ability to attend a NSW Government workplace as required. At the point an employee is notified of our intention to assign them to a role, the relevant leader will discuss headquarter options. Further Information Salary Grade 11/12, with the base salary for this role starting at $162,296 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Bec Conquest via bec.conquest@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Tuesday 19th May 2026 @ 10am Please note, this role has been advertised externally and a talent pool may be created for temporary and ongoing opportunities that arise over the next 18 months. Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact bec.conquest@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the NSW Department of Customer Service team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities ️ Shaping enterprise architecture Translating business needs Leading architecture forums Key Strengths Digital enterprise architecture ️ Solution design ☁️ Cloud technologies TOGAF certification ⚡ Agile practices Stakeholder management A Final Note: This is a role with NSW Department of Customer Service not with Hatch.
