Allocations Consultant At Simply Helping North East we put people at the centre of everything we do. Through individualised, local, community-based support we help remove barriers, increase choice, and empower people to have meaningful relationships and connections. Do you want to make a difference? Join us and our exceptional team at Simply Helping North East in our mission to support people from the Aged Care & Disability sectors to remain independent in their own homes with our support. The Opportunity: In this role you will be building and maintaining positive, long-term, collaborative relationships with support workers, the Workforce Management Team members ensure the delivery of reliable, quality, individually tailored, customer care and solutions to our In-Home aged and disability customers to enable them to optimise their independence, health, well-being, and quality of life. Please Note: This role is a hybrid role, you will be working from home and office located in Bundoora. You will be responsible for, but not limited to: Scheduling, approvals and amendments to rosters to ensure fulfilment of our clients choice in shift time and Support Worker preference. Deliver exceptional customer service, appropriately matching customer needs and preferences with support worker capabilities. Investigate or escalate disputes or complaints in a timely manner for successful resolution. Work closely with internal stakeholders to share positive and constructive feedback about support workers as received from customers, support key messages to Support workers and improve support worker satisfaction. Assist with recruiting and onboarding suitable candidates for rosters with identified staff gaps. Managing staff overtime and shift allowances by rostering appropriately. To be successful in this role you will have: Previous experience in rostering, scheduling, and working with Support Workers/Customers in Aged Care and/or Disability services. Meticulous organisational skills. Experience in web-based phone system, email and non- face to face service delivery environment Ability to meet deadlines; handling volumes of competing priorities and confidential matters whilst displaying discipline, accuracy, discretion and integrity. High level of computer literacy with extensive experience in Microsoft Office and Experience using CareLink would be a distinct advantage. Additionally, you will require: Covid 19 vaccination Annual Flu vaccination Working with Children check Employee NDIS Worker Screening Check National Police Certificate (within the last 12 months) What’s in it for you: Opportunity to join a growing and caring team, in a territory within the Simply Helping Network. Friendly team environment with a great community care and spirit Build your career as we grow. Flexible work arrangements
