Please call Nat for a confidential chat on 0493 895 900 About the Company Our client is a growing and highly regarded residential builder, known for delivering high-quality home extensions, renovations, and custom builds. With a strong reputation for craftsmanship and a client-first approach, they pride themselves on creating a seamless and enjoyable building experience. With an in-house showroom and a collaborative team across design, sales, and construction, they offer a unique end-to-end service that allows clients to bring their vision to life with clarity and confidence. About the Role We are seeking a passionate and client-focused Customer Service & Interior Design Consultant to join the team. This is a unique opportunity that blends interior design, client experience, and early-stage project consultation. You will be the first point of contact for clients, guiding them through the initial stages of their renovation or building journey. Working closely within the in-house showroom, you will support clients with selections, finishes, and materials-helping turn ideas into clear, cohesive design outcomes. This role is ideal for someone who enjoys working with people, has a strong eye for design, and thrives on making complex decisions feel simple and exciting for clients. Key Responsibilities Manage incoming enquiries via phone, email, and web platforms Guide clients through the early stages of their renovation or build journey Build strong relationships and create a positive first impression Coordinate discovery calls, site visits, and client meetings Work with clients in the showroom to select finishes, fixtures, and materials Assist in creating cohesive design outcomes aligned with budgets Coordinate ordering of selected items and liaise with suppliers Support the transition from concept through to construction Work closely with sales, design, and construction teams Maintain accurate records within CRM and project systems Ensure smooth project handovers with clear documentation Skills and Experience Previous experience in interior design, residential building, or a client-facing role Minimum 3 years' experience in customer service Strong communication skills with a genuine passion for helping clients Highly organised with strong attention to detail Ability to manage multiple clients and projects simultaneously Experience with selections, finishes, or residential design (highly desirable) Familiarity with CRM systems or Buildertrend (advantageous) Experience with Revit or AutoCAD (preferred but not essential) Culture Join a collaborative and supportive team that values design, quality, and exceptional client experience. This business fosters a positive environment where creativity, teamwork, and attention to detail are highly valued. Benefits Work in a design-focused role with strong client interaction (not sales-heavy) Be the first touchpoint in the client journey and make a real impact Career growth opportunities within a fast-growing residential builder Work on high-quality, meaningful residential projects Supportive team environment with strong internal collaboration About Us Contact us today! Frontline Construction, Trades and Services provides permanent recruitment services across all industries and position levels, including executive appointments. Frontline Recruitment Group was established in 1995 and is made up of industry-specific verticals, with specialist consultants dedicated to matching great candidates with great career opportunities. Frontline Recruitment Group is a "People First" business. This year we have placed 581 people and counting. Changing lives is what we love to do! Apply now by clicking the apply button below, or for a confidential discussion, reach out to Nat Percy via email at NPercy@frontlineconstruction.com.au. Explore more opportunities and find your next role on our website: www.frontlinerecruitmentgroup.com/construction. Let's build something great together!
