Experience in Commercial Motor and Property Claims essential Flexible hybrid role - work from home 3 days per week Sydney OR Melbourne CBD office location Are you an experienced Claims professional who thrives on delivering fair outcomes and supporting customers when they need it most? Do you have broad experience handling General Insurance claims? If so, this could be the role for you! The Role As a Claims Executive, you’ll take full ownership of a portfolio of General Insurance claims—managing them end-to-end and delivering outcomes that are fair, efficient, and customer-focused. You’ll be the go-to person for brokers and clients, bringing clarity, confidence, and care to every interaction. Own and manage claims from lodgement through to settlement Make confident, well-informed decisions aligned with policy and guidelines Keep claims moving and meet service timeframes Deliver clear, empathetic communication to customers and brokers Handle enquiries and resolve issues with professionalism Support complaint handling and dispute resolution (RG 271) Collaborate with a close-knit team to deliver standout service What you'll bring Experience in General Insurance claims handling - in particular Commercial Motor and Property Claims Strong knowledge of claims processes and policy interpretation Excellent communication and negotiation skills A calm, customer-first approach—especially in complex situations Strong organisation and attention to detail A team mindset with the ability to work autonomously RG 271 knowledge (a bonus, not a must) The Perks Great employee benefits will make you feel valued and supported: Great Place to Work certified (3 years running) Hybrid flexibility that actually works Generous wellbeing allowance Birthday leave 2 mental health days Ongoing learning & development support Bonus & incentive opportunities Paid parental leave Salary continuance cover Discounts on travel & insurance products Regular team events, celebrations & a genuinely great culture Ready to step up? If you’re ready to bring your General Insurance claims expertise into a role where you’ll be trusted, supported, and challenged, Apply now or get in touch with Carly Richardson at Succession Partners on 0468 819 812 or carlyr@successionrecruitment.com.au.
