Description Customer Service Specialist – B2B Full-Time | Monday to Friday | Mount Waverley | Hybrid Working Available Are you a proactive and detail-oriented customer service professional who thrives in a fast-paced, B2B environment? We’re seeking a Customer Service Specialist to join our growing team, supporting national contract customers through exceptional service and high-quality medical administration. This full-time, Monday-to-Friday role is based in Mount Waverley, offering free onsite parking and hybrid working arrangements once training is complete. About the Role You’ll play a critical role supporting our I-MED National Contract customers, ensuring a seamless and professional experience. The role requires a strong focus on accuracy, communication, and confidentiality within a structured, high-volume environment. Training: Full-time, office-based training in Mount Waverley to ensure you are fully supported and set up for success Hybrid work arrangements available following successful completion of training and onboarding Key Responsibilities Perform general medical administration tasks with accuracy and efficiency Book, reschedule, and confirm patient appointments for I-MED National Contract customers Accurately enter, update, and maintain patient information within internal systems Professionally handle inbound and outbound phone calls and emails Process referrals and ensure all required documentation is complete prior to appointments Assess, prioritise, and triage incoming calls, emails, and referrals, allocating requests to the appropriate internal teams for prompt follow-up Maintain strict patient confidentiality and comply with privacy and data protection regulations About You Previous experience in customer service, administration, or contact centre environments (B2B and/or medical experience highly regarded) Confident, professional communication skills with a strong customer-first approach High level of attention to detail and data accuracy Ability to manage competing priorities in a fast-paced setting Comfortable working with multiple systems and appointment booking platforms A collaborative team player with a proactive and positive attitude What’s on Offer Full-time, permanent position Monday to Friday work schedule – no weekends Initial full-time, onsite training in Mount Waverley Hybrid working arrangements available post-training Free onsite car parking Supportive team environment with structured onboarding If you’re looking for a stable role that combines customer service, administration, and flexibility once trained, we’d love to hear from you. Apply now and take the next step in your customer service career.
