This is a ServiceNow Application Specialist role with eHealth Queensland based in Brisbane, QLD, AU eHealth Queensland Role Seniority - mid level More about the ServiceNow Application Specialist role at eHealth Queensland Take the next step in your career with this exciting opportunity within eHealth. The ServiceNow Application Specialist is primarily responsible for the design requirements of eHealth’s instance of ServiceNow, support project Business Analysts with developing concepts and technical design and to work with Architects developing proof of concepts. The role will work in all aspects of the application development life cycle; facilitating the gathering of requirements, documentation of technical specifications, code development, documentation, deployment and post implementation support. The role is responsible for analysis, design, and development based on documented business requirements. This role is expected to support major projects, enhancements, as well as maintain/troubleshoot the production environment for ITSM, corporate and clinical applications. What you'll do Identify and develop technical requirements for functionality being developed within improvement programs. Execution of the assigned workload for 2nd and 3rd level technical support including triage, analysis, service restoration, request fulfilment, defect fixing and minor enhancements on ServiceNow platform and applications as per documented service level agreements. Work with ServiceNow developers in the development of business rules, client scripts (JavaScript), UI actions, form sections, service portal (AngularJS and Bootstrap), notification events in ServiceNow platform to meet the business requirements following agreed best practice standards and version control of the code. Implementing platform upgrades, releases, patches & hot fixes across ServiceNow non-production environments according to the implemented SDLC best practice framework ensuring environments are controlled and auditable throughout the development and testing cycles. Creating new catalogue items (forms) and workflows in ServiceNow enabling automation of tedious/repetitive processes. Documenting knowledge artefacts required for the support and maintenance of new, enhanced and changed application software. About you We are searching for someone who has: Demonstrated high level experience in ServiceNow development, ServiceNow certified System Administrator. ServiceNow experience should include analysis, design, development, testing, implementation, documentation and support and a thorough understanding of the SDLC Excellent problem analysis, root cause diagnosis, and solving skills, with the ability to analyse production incidents and lead and work effectively as part of a team of experts to resolve multi-functional problems Provide expert process advice, guidance and facilitation to stakeholders and ITSM process owners with regard to ServiceNow best practice development platform, methodology and solution architecture while remaining focused on Queensland Health business needs High level of working knowledge and/or training in IT customer service delivery (ITSM/ITIL), experience in Agile project management and Quality Assurance practices High level of interpersonal, presentational, oral and written communication skills with a diverse range of stakeholders and strong evidence of customer focus and relationship management skills High level of organisational skills including the ability to establish own work priorities and manage time effectively, whilst remaining flexible to respond to changing needs in a busy environment Highly developed stakeholder engagement and management skills with the ability to build strong relationships with both internal and external stakeholders Why work with us? Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. Competitive salaries 12.75% superannuation 17.5% leave loading Employee wellbeing & development Access to 24/7 confidential employee support providers and counsellors including for immediate family members Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave. Access to a variety of programs and initiatives to support training and career growth. Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development. Our commitment to equity, diversity and inclusion At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds. Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions. Ready to apply? For further information on how to apply please review the attached Role Description. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the eHealth Queensland team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Identifying and developing technical requirements Providing technical support ⬆️ Implementing platform upgrades Key Strengths ️ ServiceNow development Problem analysis and solving Stakeholder engagement ITSM/ITIL knowledge ️ Communication skills Organizational skills A Final Note: This is a role with eHealth Queensland not with Hatch.
