This is a IT Support Consultant role with Queensland Government based in Brisbane, QLD, AU Queensland Government Role Seniority - mid level More about the IT Support Consultant role at Queensland Government Do you have Microsoft Endpoint Configuration Manager skills in deploying operating systems and applications? Join CITEC’s Modern Workplace Team in Brisbane to deliver exceptional Microsoft Windows endpoint and Microsoft 365 tenant management services for Queensland Government agencies. Share your experience in customer onboarding, solution delivery, and mentoring junior staff while contributing to high-quality service delivery. Expertise in SCCM/MECM operating system deployment, application packaging, update management, and Windows endpoint management is essential. Experience in Microsoft Intune is also highly regarded. Be part of a dynamic team driving innovation in modern workplace solutions. Take Your IT Career to the Next Level with CITEC's Modern Workplace Team! Are you passionate about cutting-edge technology and ready to make a real impact? Join CITEC's Modern Workplace Team and play a key role in delivering world-class Microsoft Windows endpoint management and Microsoft 365 tenant services to Queensland Government agencies. Based in Brisbane, this is your opportunity to work on exciting projects, hone your technical skills, and contribute to the future of IT in Queensland. About The Role As an IT Support Consultant (Desktop), you'll be at the forefront of managing enterprise IT environments, providing expert support for Microsoft products and driving innovative solutions. From customer onboarding to architecture design, your work will directly support critical government services. This role offers the chance to work with Microsoft Endpoint Configuration Manager (MECM), Intune, Azure Virtual Desktops, and more. You'll also mentor junior staff, contribute to technical improvements, and ensure service excellence. Please note that after-hours support and occasional short-notice attendance at CITEC's Brisbane offices may be required. What You'll Do Lead MECM Administration: Manage OS deployment, application packaging and software updates with MECM (SCCM). Modern Endpoint Management: Design, implement, and manage Intune-based solutions for seamless device management. System Administration: Deliver reliable services and ensure customer satisfaction by meeting service level agreements. Project Contributions: Play a key role in customer onboarding, architecture solutions and exploring emerging technologies. Technical Expertise: Provide support for Microsoft products, including MECM, Intune, Azure Virtual Desktops and Office 365. Mentorship & Collaboration: Guide junior team members, identify risks, and drive continuous improvement initiatives. Pre-Sales Support: Assist with technical responses for RFIs and RFPs and participate in workshops, demonstrations, and proofs of concept. Professional Development: Stay ahead of the curve with certification training and ongoing skill enhancement. What We're Looking For We're seeking a dynamic IT professional with a passion for technology and a commitment to delivering exceptional service. To thrive in this role, you'll need: Advanced MECM Expertise: Proven skills in OS deployment, application packaging and software updates. Technical Proficiency: Experience with Active Directory (Group Policy Management), Windows 11 and Azure Virtual Desktops. Scripting Skills: Strong PowerShell scripting abilities for policy deployment, app packaging and reporting. ITSM/ITIL Knowledge: Familiarity with ITSM/ITIL processes (e.g., change, incident and problem management) using tools like ServiceNow. Problem-Solving Abilities: A knack for translating business requirements into effective IT solutions. Communication Skills: The ability to engage with stakeholders in complex IT environments. Commitment to Excellence: A focus on accuracy, organisational processes, and continuous improvement. Highly Regarded Skills Hands-on experience with Windows Server administration and Microsoft 365 tenant management. Expertise in migrating from MECM OSD to Autopilot and from GPOs to Intune policies. Knowledge of Queensland or Australian Government ICT standards and cyber frameworks. Why Join Us? At CITEC, you'll be part of a dynamic and supportive team that values innovation, collaboration, and professional growth. You'll have the chance to work on high-impact projects that shape the future of IT services for Queensland Government agencies. Applications to remain current for 12 months. Job Ad Reference: QLD/681619/26 Closing Date: Tuesday, 24 March 2026 Occupational group IT & Telecommunications Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Queensland Government team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities ⚙️ Leading MECM Administration Modern Endpoint Management Mentorship & Collaboration Key Strengths MECM Expertise Technical Proficiency Scripting Skills ITSM/ITIL Knowledge Problem-Solving Abilities ️ Communication Skills A Final Note: This is a role with Queensland Government not with Hatch.
