Service Engineer – Longwall (Mechanical Fitter / Mechanical Background) Company: NEPEAN Longwall Location: Various mine sites (Underground) – Travel Required Roster: Monday – Thursday NEPEAN Longwall are leaders in providing innovative equipment and support services to the underground coal mining industry. We are currently seeking a Service Engineer with a strong mechanical fitter or heavy mechanical background to support our longwall equipment across multiple customer operations. About the Role This is a site-based technical role working underground on longwall equipment, providing hands-on support, diagnostics, and technical advice at customer operations. The role will see you travel between mine sites on a Monday–Thursday roster, working closely with maintenance teams to ensure our equipment is performing at optimal levels. In addition to technical support, the role includes a customer-facing element, identifying improvement opportunities, discussing product solutions, and assisting sites with equipment upgrades or replacement components. Key Responsibilities Provide technical support, troubleshooting, and maintenance advice on longwall equipment at customer sites Conduct inspections, fault finding, and diagnostics on underground mining equipment Support commissioning, maintenance, and performance optimisation of NEPEAN longwall products Build strong relationships with site maintenance teams and supervisors Identify equipment issues, improvement opportunities, and potential product upgrades Communicate findings to both the customer and internal teams to support aftermarket sales and product solutions Prepare service reports and provide feedback to engineering and operations teams Ensure all work is carried out in line with site safety standards and underground mining procedures About You Mechanical Fitter trade qualification or strong mechanical engineering background Experience working with underground coal mining equipment, ideally longwall systems Strong fault-finding and diagnostic capability Ability to work underground and travel between sites Strong communication skills and the ability to work directly with customers Commercial awareness and the ability to identify improvement or sales opportunities while providing technical support Current underground coal competencies (or ability to obtain) What We Offer Opportunity to work with industry-leading longwall equipment Exposure to multiple underground mining operations Monday–Thursday travel-based roster Fully serviced vechicle tools of trade Supportive team environment within the NEPEAN group of companies Competitive salary package and career development opportunities If you are a mechanically minded underground professional looking to move into a technical support and customer-facing role, we would like to hear from you. To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact The Team at Nepean (AU) on , quoting Ref No. 1279420.
