This is a Practice Lead, Local Area Coordination role with Feros Care based in Tweed Heads, NSW, AU Feros Care Role Seniority - mid level, senior More about the Practice Lead, Local Area Coordination role at Feros Care We're Feros Care, and we're pleased to meet you. What we care most about is helping people live healthier, happier, better-connected lives. Since 1990, we've been making it happen, both for older Australians and people with disability. We are proud to be Game Changers. Dream Makers. Kindness Champions. Culture Shapers. Vibrant Creator. And it's not just us who thinks so; We've won many awards on the local and international stage for our approach. We actively seek to include, welcome and value the unique contributions of all people. We encourage applications from Aboriginal and Torres Strait Islander people, people from cultural and linguistically diverse backgrounds, and people with disability. Strengthen regional practice, capability and consistency across your region. As a Practice Lead, you'll strengthen Local Area Coordination (LAC) practice across your region, supporting staff to deliver high-quality, customer-centered services. You'll provide coaching, practice supervision and uplift capability; embed reflective practices; lead regional practice initiatives and support the implementation of national programs. Working closely with our operations and quality teams, you'll ensure consistent, best practice approaches aligned with the NDIS Act, NDIA requirements and the Partners in the Community (PitC) Deed. Why Feros Care? At Feros Care, we value our people and offer: Not for Profit Salary Packaging of up to $15,900 per annum, and meal and entertainment salary sacrifice of up to $2,650 per annum, all tax free, stretching your income further. 17.5% Annual Leave loading. Cultural Leave Days for eligible employees. Enjoy exclusive discounts, financial tips, and wellness programs through our ForME employee benefits platform. Private Health Insurance Discount with Medibank. Employee Assistance Program (EAP). Paid Parental Leave (9 weeks) for eligible employees. Access to Fitness Passport - discounted gym and pool memberships for you and your family. $200 referral bonus per successful referral. What you'll do: Provide 1:1 and group coaching to LACs and Team Leaders to strengthen confidence, capability and adherence to practice standards. Lead regional practice uplift projects and support national initiatives, adapting them to local needs. Facilitate reflective practice sessions and embed evidence-based best-practice frameworks. Translate audit insights, performance data and feedback into practical actions to improve regional practice. Provide practice supervision and guidance on complex cases or barriers, reinforcing a customer-centered approach. Collaborate with internal stakeholders and teams to deliver coordinated uplift and coaching. Gather community, participant and stakeholder feedback to inform service improvements. Report on regional practice activity, coaching delivered, emerging themes, and project and practice outcomes. What you'll bring: Experience in LAC practice, human services or community services. Demonstrated ability to coach others, lead reflective practice and build capability. Solid understanding of NDIA requirements, PitC Deed expectations and customer centered service delivery. Excellent communication, facilitation and relationship building skills. Ability to translate data and themes into actionable improvements. Qualifications & Checks: Tertiary qualification or relevant experience in allied health, disability services, human services, community development, social work or a related field. Train the Trainer accreditation or Certificate IV in Training and Assessment (Desirable) Current unrestricted Driver's Licence and access to reliable transport. NDIS Workers Screening Check & Working with Children's Check (or willingness to obtain). Ability to undergo a NDIA Security Clearance. Ability to undergo a Nationally Coordinated Criminal History Check. Valid Australian Working Rights. Lived experience of disability is highly valued. If you would like to discuss accessibility requirements, preferred communication methods or other possibilities, please contact talent@feroscare.com.au. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Feros Care team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Strengthening LAC practice Leading practice uplift projects ️ Providing practice supervision Key Strengths Coaching Communication Data Analysis Training and Assessment Community Engagement Reflective Practice A Final Note: This is a role with Feros Care not with Hatch.
