This is a Retail Client Service Analyst role with Circana based in Melbourne, VIC, AU Circana Role Seniority - junior, mid level More about the Retail Client Service Analyst role at Circana Let’s be unstoppable together! At Circana, we are fuelled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana. Learn more at www.circana.com. So, why Circana? We’re progressive, inclusive and people focused. We seek to create a down-to-earth culture which balances work and home life and enables our team to be the best that it can be. Our people are important to us, and we offer a number of fantastic benefits including; Flexible and hybrid working Up to 5 weeks annual leave and holiday buy back scheme 16 weeks paid parental leave Birthday leave Summer half days Circana “Me” Days (4 per year!) Cultural swap days What will you be doing? Accelerate the future of retail insights by powering Circana’s market leading analytics platform, Unify. In this role, you will deliver high impact reporting for key retailers, own critical data deliverables and help evolve how insights are created and shared. You will champion new capabilities, enhance reporting innovation and ensure clients are always one step ahead through faster and smarter insights. Responsibilities Own end to end delivery of high quality data, reports and databases, ensuring accuracy, integrity and on time outcomes for key retail clients Act as a trusted expert, responding to client questions and resolving data or reporting issues with speed and confidence Continuously enhance report suites by leveraging new platform capabilities, industry best practices and emerging technologies Champion Unify as a subject matter expert, educating stakeholders on new insights, reporting enhancements and analytic approaches Build strong, trusted partnerships with key retailers through proactive communication, solution focused delivery and exceptional service leadership Collaborate closely with cross functional teams to manage platform changes, downstream impacts and continuous improvement, driving strong client satisfaction outcomes Requirements 1 years’ experience as an Analyst, ideally gained in a client facing capacity Advanced Microsoft Office skills, particularly in Excel and PowerPoint Strong analytical and problem-solving skills, with the ability to interrogate data, identify patterns and understand the why behind the numbers Exceptional attention to detail, ensuring accuracy, reliability and high standards across all outputs Comfortable working in fast paced environments, able to prioritise effectively, manage competing deadlines and deliver under pressure Clear and confident communicator Builds strong, trusted relationships with internal and external stakeholders through collaboration, credibility and responsiveness Adaptable and curious, with a growth mindset and willingness to learn new tools, platforms and ways of working Circana Behaviours As well as the technical skills, experience and attributes that are required for the role, our shared behaviours sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviours throughout the business within their day-to-day role: Stay Curious: Being hungry to learn and grow, always asking the big questions Seek Clarity: Embracing complexity to create clarity and inspire action Own the Outcome: Being accountable for decisions and taking ownership of our choices Centre on the Client: Relentlessly adding value for our customers Be a Challenger: Never complacent, always striving for continuous improvement Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity Commit to each other: Contributing to making Circana a great place to work for everyone Ready to make an impact? If you're passionate about data, thrive in a collaborative environment, and want to be part of a company that values your growth—we’d love to hear from you! Apply now and let’s build something great together. If you require accessibility support or would like to request reasonable adjustments during the recruitment process, we encourage you to reach out to us at accessibility@circana.com Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice). Your current employer will not be contacted without your permission. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Circana team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Delivering high quality data and reports ⚡ Responding to client inquiries Enhancing report suites Key Strengths Analytical skills Microsoft Office skills Communication skills Adaptability ✅ Attention to detail Client focus A Final Note: This is a role with Circana not with Hatch.
