This is a Duty Manager role with RACV based in Noosa Heads, QLD, AU RACV Role Seniority - mid level More about the Duty Manager role at RACV Employment Type: Full Time Salary range: $80,000 - $90,000 Employee benefits - discounts on RACV products and resorts Great things start here Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future. At RACV Noosa Resort in the Sunshine State, close to pristine beaches, quaint villages, and breathtaking hinterland, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience. About the Opportunity We are seeking a professional Duty Manager to lead our dynamic front office team and be responsible for overseeing the efficient operations of the resort, to ensure the day-to-day activities and guest service is consistently delivered to a high standard. Availability and flexibility to work a rotating roster is required. Shifts patterns are: 6.00am - 2.00pm 2.00pm - 10.00pm This could be just the right role for you? Reporting to the Accommodation Manager, you will effectively manage the daily operations and lead an engaged team, who represent the RACV brand and who deliver exceptional customer service & guest experiences. In this hands-on role and fast paced environment, your key responsibilities for the role include: Direct and assist the team with front office activities & procedures, room assignments, guest inquiries & requests; Lead by example, coach and motivate a high performing team which includes front office reception, porter, reservations, night audit & leisure attendants; Build strong relationships with internal and external stakeholders, handle complex issues, guest complaints and resolve issues in an efficient & professional manner; Assist with business activities, accounting procedures, expenditure management, rosters & training; Monitor operations and ensure the property presentation is maintained to a high standard; and Display a strong knowledge of property facilities, services, events, activities, and local attractions. What you’ll need to be successful Previous front office supervisory or management experience in a 4-5 star hotel/resort environment Experience in staff management practices including rewarding, appraising, counselling & staff development and delivering on the job training Experience in PMS, Opera desirable Proficient MS Office applications, administration, numeracy & literacy skills Exceptional written & verbal communication, conflict resolution and negotiation skills Strong teamwork, attention to detail, time management, organisational and problem-solving skills First Aid Certificate, desirable Drivers Licence (mandatory) Diploma qualification in hospitality or tourism, desirable Hold or obtain a Qld WWCC Blue Card Flexibility to work a rotating roster including evenings, weekends & public holidays Excellent grooming & personal presentation We are Offering Competitive Salary Discounts on RACV products & resorts, including insurance discounts and free roadside assistance Employee of the month awards & recognition Training & development programs for skill advancement and career progression Complimentary parking onsite A workplace where your voice is heard, all ideas considered and executed to improve the guest experience The RACV difference Challenge yourself with diverse work and go further than you thought at RACV. Application process You can learn more about the RACV at careers.racv.com.au Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check. Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis - Front Office and whether any reasonable adjustments may be required. Applicants for this role, will also be required to provide evidence that they have a current Working with Children Check or willing to obtain a Working with Children Check. At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know. Submit your CV via the link below How to apply: Click Apply Now and log in to your Candidate Profile If required, click Forgot your password to receive a link to reset If you have not previously registered: Click Create an account to apply for our career opportunities; or Click Apply Now and create your Candidate Profile as part of your application Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the RACV team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Managing daily operations Coaching and motivating team Building relationships Key Strengths Front office management experience Staff management practices ️ Exceptional communication skills PMS experience First Aid Certificate Diploma in hospitality or tourism A Final Note: This is a role with RACV not with Hatch.
