This is a Medical Receptionist role with Integral Diagnostics (IDX) based in Rockhampton City, QLD, AU Integral Diagnostics (IDX) Role Seniority - junior More about the Medical Receptionist role at Integral Diagnostics (IDX) Start your new chapter today at CQR! Are you an energetic and compassionate Medical Receptionist ready to make a real difference in the lives of patients? Join a high-performing team known for its warmth, expertise, and exceptional care - and enjoy a workplace that truly recognises and rewards your contribution. ⚕️About Us Central Queensland Radiology (CQR) is part of the Integral Diagnostics (IDX Group) - one of Australia and New Zealand's leading providers of quality diagnostic imaging. With eight fully accredited practices across Gladstone, Rockhampton, Yeppoon, and Emerald, we deliver world-class services with a strong regional heart. We also collaborate closely with our Sunshine Coast Radiology colleagues, providing services across both private clinics and hospitals. About the Role We're looking for a friendly and motivated Medical Receptionist to join our welcoming front desk teams at Rockhampton Base Hospital. As the first point of contact, you'll play a vital role in supporting patients accessing a full range of imaging services - from X-ray, Ultrasound, CT to MRI and Interventional Procedures This is a Monday to Friday role, rostered between 6.30am and 6pm with no weekends! A Day in the Life Greeting patients and creating a welcoming first impression Managing bookings, billing, and payments (Medicare, health funds, EFTPOS) Working closely with Medical/Surgical wards and our technical team Inpatient procedure and CT Injection bookings Coordinating with referrers and doctors for appointments and results Attending staff meetings and ongoing training sessions Maintaining compliance with workplace health & safety and company policies About You You'll thrive in this role if you have: Previous experience in healthcare reception (Medical Imaging, Dental, Allied Health or similar) - highly regarded A professional, approachable, and confident communication style - in person and over the phone Knowledge of medical terminology or practice management systems (an advantage) A collaborative, proactive attitude and high integrity A well-presented and patient-focused approach Excellence in customer service delivery in order to exceed patient and referrer expectations. Effective communication and interpersonal skills to show patients care, compassion, and empathy Excellent attention to detail to ensure patient confidentiality Excellent interpersonal skills to assist in building partnerships and fostering collaborative relationships across the business. Detailed analytical and problem-solving skills Strong attention to detail and focus on completing high quality work Why Join Us? At CQR, we know our people are our greatest strength. Here's what you'll enjoy: A strong culture that fosters teamwork, community, and inclusivity. State of the art training program dedicated to preparing you with the necessary skills and knowledge to excel in your career Full Uniform provided Staff recognition programs and awards Fitness Passport with over 1000 locations nationwide Employee benefits such as paid paternal leave, assistance programs, discounted healthcare for you and your immediate family. Fantastic development opportunity to further your career with Imaging Queensland How to apply Click "Apply" today or reach out to Jodie on 0476 887 487 with any questions. We welcome applications from Aboriginal and Torres Strait Islander peoples with relevant skills and experience. ✨ Start your new chapter at CQR - where care begins with you. Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply. Building a healthier world, by delivering the best health outcomes one patient at a time. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Integral Diagnostics (IDX) team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Greeting patients Managing bookings and payments ⚕️ Coordinating with medical staff Key Strengths Healthcare reception experience Communication skills Attention to detail Knowledge of medical terminology Problem-solving skills Interpersonal skills A Final Note: This is a role with Integral Diagnostics (IDX) not with Hatch.
