Opportunity to lead and shape a critical operational function. Collaborative and supportive work environment. Competitive salary and benefits package. Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand. In this Manager – Physical Security Operations role, you will join the Group Physical Security team that’s doubling down on customer obsession. Each day, you’ll go above and beyond to: Provide operational leadership, guidance and support to NAB's Physical Security Operations Centre (PSOC). Approx. 20 direct/indirect colleagues. Represent the Physical Security Operations Centre in senior leadership and executive forums, including written reporting and verbal briefings. Own and implement operational processes for the PSOC, including procedures, work instructions, quality assurance, training frameworks, and operational reporting. Provide end‑user operational input into PSOC‑related technology initiatives, working alongside dedicated project managers and technology teams. Provide managerial oversight and decision making for real‑time security incidents, including escalation management, stakeholder coordination, and post‑incident outcomes. The role will also include a requirement to form part of a 24x7 on-call roster to respond to any real-time security incidents outside of normal business hours. We’re looking for the best and brightest to deliver the best for our customers. You’ll need: Proven experience in running operations management, projects, and change delivery. Extensive experience managing an operational function with real‑time decision making and formal escalation framework. Experience in physical security, risk, or regulated operational environments is beneficial but not essential. Track record of enabling business to evolve and innovate to combat new threats/challenges. Strong capability with business systems such as Microsoft Office, and a working understanding of operational data aggregation, reporting, and performance metrics. Enhanced written and verbal communication skills and the ability to produce reporting pertaining to the current threat landscape. A diverse and inclusive workplace works better for everyone We know that our people make us who we are. That’s why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way. For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit https://www.nab.com.au/about-us/careers/apply-for-job . To discuss adjustment requirements, please contact the NAB Careers team via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. Join NAB If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted. “LI-DNI”
