Description About the Opportunity We are looking for a skilled Technical Claims Specialist – Property. You will manage a portfolio of complex cases, conduct activities to ensure a high quality service delivery and provide expert technical guidance and be a point of referral for adjusters and the client(s) to ensure the provision of a high-quality claims service that supports efficient and effective service delivery. Please note the internal position is Technical Lead. Why Join Us? Key role influencing claims quality and performance Collaborative, high-performing team environment Opportunity to drive continuous improvement and customer outcomes Key Responsibilities Provide technical expertise on property claims (domestic and commercial) Manage a caseload of complex claims to achieve timely and cost-effective outcomes Oversee Administration team performance, ensuring KPI, SLA, and quality compliance Coach and support colleagues to build capability and maintain high standards Conduct claims audits and identify opportunities for improvement Analyse trends and drive process and system improvements Handle escalations and disputes, ensuring effective resolution Build strong relationships with internal teams, brokers, and suppliers Promote a customer-first approach aligned with company values About You Experience in property claims handling (essential) Background in customer service Insurance qualification (Certificate level or above) Strong technical, analytical, and problem-solving skills Excellent communication and stakeholder management abilities Experience in quality/audit (desirable) Highly organised, resilient, and solutions focused Strong interpersonal and influencing skills, with a collaborative approach Additional information Employment is subject to a national police check Applicants must be Australian or New Zealand citizens or permanent residents Ready to take the next step? Apply with your resume and a short cover letter outlining your experience and what excites you about this opportunity.
