⚡ Senior Case Manager – Solar & Battery Work With Australia’s Highest-Rated & Most Awarded Solar Company At RESINC Solar, we don’t just install systems — we deliver unmatched customer experience backed by industry-leading quality, systems, and support. We’re now looking for a Senior Case Manager to join our Customer Care Team , working closely with Proactive customer service manager to lead complex post-install case management, support the team, and elevate overall performance. This is a key role for someone who thrives in a technical, fast-paced environment , enjoys problem-solving, and can confidently act as the escalation point across customers, suppliers, and internal teams. Requirements The Role As a Senior Case Manager, you will take ownership of complex cases while also mentoring and supporting the wider team. Your day-to-day will include: Managing your own caseload of post-install customer cases Leading weekly team case review meetings Mentoring and developing Case Managers to lift technical knowledge and overall team capability Coaching Case Managers on portal data, reporting, and fault indicators Acting as the technical escalation point for internal teams and P&R Liaising with suppliers and manufacturers on warranties and faults Identifying recurring issues and feeding insights back to design, install, and operations teams ✅ What You’ll Bring Strong working knowledge of residential solar & battery systems Ability to read and interpret monitoring portals and performance data Experience in customer case management or technical support High attention to detail with strong CRM discipline Calm, process-driven approach under pressure Benefits Role Details Location: Head Office (with flexibility considered) Hours: Monday to Friday, 9:00am – 5:00pm Salary: $75,000 – $85,000 Super Start: ASAP Why RESINC? Join an award-winning, high-growth company Work within a structured ISO 9001 environment Be part of a team that values quality, systems, and continuous improvement Clear pathway for technical development and leadership growth Supportive, fast-paced team culture If you’re someone who can balance technical expertise, customer care, and leadership , and you’re ready to step into a role where you can genuinely make an impact — we’d love to hear from you.
