We’re looking for a Customer Service Representative to join a fast-paced online automotive media business and become the friendly, reliable voice customers can genuinely count on. This is a great opportunity for someone who enjoys helping people, solving problems, and keeping things organised in a dynamic, digital environment. You’ll be based in North Sydney, working within a supportive team where communication, accuracy, and attitude matter just as much as experience. In this role, you’ll be speaking with customers daily over phone and email, assisting with enquiries, resolving issues, and ensuring every interaction is handled with professionalism and care. You’ll also play an important part in the administrative side of the business, so being confident across systems, managing tasks efficiently, and maintaining accurate records is essential. This is a hybrid role, offering a split working week between home and office, giving you flexibility while still staying closely connected to the team and business. Key Responsibilities Respond to customer enquiries via phone and email in a timely, professional, and helpful manner Resolve customer issues calmly and efficiently, ensuring a positive outcome wherever possible Maintain accurate customer records and update internal systems Support a range of administrative tasks across the wider team Deliver a consistently warm, friendly, and professional customer experience About You Strong verbal and written communication skills with a natural ability to build rapport Confident and comfortable using computers, systems, and online platforms Highly organised with strong attention to detail and accuracy Reliable, consistent, and able to manage your own workload effectively Friendly, patient, and genuinely customer-focused in your approach Previous experience in customer service, administration, or a similar support role is highly regarded What’s On Offer $60,000 super salary package Hybrid working arrangement (home and office split) Opportunity to join a growing, fast-moving digital media environment Supportive and collaborative team culture with strong onboarding and training Immediate start available, with interviews happening right away If you’re someone who takes pride in helping others, enjoys problem-solving, and wants to be the calm, capable voice that customers rely on, we’d love to hear from you. If this sounds like a position you would like to be considered for, hit the APPLY NOW button and attach a copy of a recent resume. Insight Resourcing www.insightresourcing.com.au Sales, Marketing & all things Digital
