We are partnering with a values-led organisation to support in the recruitment of their Program Manager to lead family violence services across Sydney, delivering trauma-informed support to women and children on their journey to safety and recovery. Lead across 3 family violence services across crisis and transitional housing in the inner west and central Sydney SCHADS Level 7 superannuation NFP salary packaging benefits Full-time, permanent leadership role with strategic and operational impact across Sydney The Impact of the Organisation An organisation committed to supporting individuals and families experiencing domestic and family violence through safe housing, specialist support and recovery-focused services. With a strong focus on inclusion, collaboration and social impact, the organisation works alongside communities and partners to create safer futures and long-term change. The Impact of the Role As the Program Manager, you will lead the delivery of family violence accommodation and support services across 3 Sydney sites, including crisis and transitional housing, outreach and case management programs. You will oversee both the strategic direction and day-to-day operations of services, ensuring best-practice, trauma-informed support is delivered consistently and safely. With new sites in development, this role will also play a key part in shaping future service models and expanding impact across the region. Leading a team of practitioners and Team Leaders, you will drive service excellence, workforce capability and continuous improvement, ensuring strong outcomes for women and children experiencing family violence. Key Responsibilities Lead the delivery of trauma-informed, client-centred family violence services Oversee service operations, including intake, case management and on-call systems Ensure compliance with funding, contractual and regulatory requirements Manage program budgets, resources and operational infrastructure Monitor risk, safety planning and incident response across services Provide leadership, supervision and development to Team Leaders and staff Drive workforce planning, recruitment and a positive team culture Lead service development, evaluation and continuous improvement initiatives Contribute to strategic planning and organisational growth Build and maintain strong partnerships across the sector and represent the organisation externally About You You are a values-driven and experienced leader within the family violence or community services sector, with a strong commitment to trauma-informed and person-centred practice. You will bring: A degree in social work or a related field Extensive experience in domestic and family violence services, ideally including refuge or accommodation settings Proven leadership experience managing multidisciplinary teams Strong understanding of trauma-informed, gender-informed and risk-based practice Experience overseeing service delivery, compliance and operational performance Demonstrated ability to lead strategy, service development and continuous improvement Excellent stakeholder engagement and partnership-building skills Strong communication, decision-making and leadership capability NSW Working with Children Check and National Police Check Benefits of Working with the Organisation Lead high-impact services supporting women and children experiencing family violence Play a key role in shaping new and expanding service delivery models Join a values-led, purpose-driven organisation committed to social justice SCHADS Level 7 superannuation NFP salary packaging How to Apply If you are passionate about leading services that support women and children to live safely and rebuild their lives, we’d love to hear from you. To apply, please submit your resume. For a confidential conversation or further details, contact Chloe Barton at chloe@impactadvising.com.au or call 0426 161 985. Impact Advising is committed to creating diverse and inclusive work environments that reflect the rich tapestry of our communities. We believe that diversity enriches organisations and fosters innovation. We are dedicated to building workforces that are representative of the diverse backgrounds, experiences, and perspectives of our society. We embrace diversity in all its forms, including but not limited to race, ethnicity, gender, age, sexual orientation, religion, disability, and cultural background. We actively seek to foster inclusive workplaces where all employees can bring their whole selves to work, feel respected and valued, and have equal opportunities for growth and advancement. We are committed to providing a fair and unbiased recruitment process, and we strive to eliminate any barriers that may impede the inclusion and participation of underrepresented groups in the workforce.
