Temporary Customer Service Officer – Manufacturing Location: Liverpool Salary: $35-38 per hour The Company Our client is a leading player within the manufacturing and packaging industry, with a strong national footprint and reputation for innovation and service excellence. Supporting a diverse customer base across multiple sectors, the business is known for its collaborative culture, operational strength, and commitment to delivering high-quality solutions. With continued growth across the division, they are seeking a Customer Service Officer to join their team and play a key role in supporting both customers and internal sales functions. The Role Managing end to end customer service for key accounts, including order entry, modifications, and issue resolution Building and maintaining strong relationships with customers to enhance long-term value Supporting and collaborating with offshore customer service teams to ensure seamless service delivery Responding to customer enquiries via phone, email, and web platforms in a timely and professional manner Managing EDI orders and liaising with logistics providers to resolve delivery-related issues Maintaining accurate customer records and case management Handling post sales enquiries including invoices Maintaining and updating pricing in SAP, including resolving pricing discrepancies Supporting the Sales Team with reporting, quoting, and administrative tasks Assisting with credit applications, pricing workflows, and forecasting Capturing and documenting new sales opportunities for follow up Contributing to Sales & operational planning processes Identifying opportunities for process improvement The Candidate The successful candidate will demonstrate: Previous experience in a customer service or internal sales role Experience within manufacturing or supply chain environments highly regarded Strong SAP experience is essential Experience using Dynamics or similar CRM/CSM systems Proficiency in Microsoft Office, particularly Excel Excellent communication skills with the ability to build strong relationships Strong problem-solving skills and a customer-focused approach Ability to manage multiple priorities in a fast-paced environment High attention to detail and accuracy A proactive, team-oriented mindset Benefits Onsite parking in a priime Western Sydney location Opportunity to work within a well established and growing organisation Supportive and collaborative team environment Exposure to cross-functional teams including Sales, Supply Chain, and Operations Opportunity to contribute to process improvements and business outcomes This is an excellent opportunity for a customer service professional looking to take the next step in a dynamic manufacturing environment, where you can make a genuine impact on customer experience and business performance. For a confidential discussion, please contact: Senior Consultant: Dalia Chamaa 02 9891 7404 dchamaa@elementsrecruitment.com.au www.elementsrecruitment.com.au At our agency, we are committed to connecting people with the right opportunities and helping businesses grow through exceptional talent. We welcome applications from all backgrounds and can provide adjustments throughout the recruitment process if required.
