Manager, Claims Delivery | Superannuation | Brisbane Based Lead with Purpose. Impact at Scale. Join one of Australia’s leading superannuation providers and lead a high-performing team dedicated to supporting members during life’s most critical moments. The Role As a strategic pillar of our Life Operations unit, you will oversee the delivery of our group life insurance offering. You’ll head an operational engine of 60 specialists, leading through 5 direct Team Leaders across claims, underwriting, and member servicing. Location: Brisbane (Hybrid – 2 days in-office). Focus: Scaling operational excellence while maintaining deep member empathy. Your Impact Strategic Direction: Execute operational strategies that simplify insurance for our members. Operational Mastery: Own KPIs and service levels, ensuring we exceed regulatory and member expectations. Governance: Navigate APRA, ASIC, and the Life Insurance Code of Practice with precision. Culture & Mentorship: Foster a high-growth environment for your leadership team. About You Insurance Expert: Extensive experience in Group Life or superannuation-linked insurance. Proven Leader: A history of managing large-scale teams in regulated financial services. Technical Depth: Strong grasp of group life products and complex member servicing. Qualified: Tertiary qualifications or ALUCA accreditation is highly regarded. The Package Top-Tier Super: 14% contribution—we invest in your future. Competitive Salary: Upto $180K Super Bonus Relocation pkg True Flexibility: Enjoy a balanced hybrid model in our Brisbane hub. - This role is in brisbane so you will have to move. Please reach out to jeremy.oconnor@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
