The Role: Lead Smoke Alarms Australia’s technical direction and oversee the building, maintaining, and scaling of products and systems. Manage technology requirements, guide development work, and ensure infrastructure is reliable and secure. The business is now positioned and ready for fresh leadership that will bring new strategic and operational ideas, innovation and a sense of urgency to match the energy within the team. This position would be well suited to an individual who is adaptable, flexible, a natural leader, willing to challenge and be challenged. A key aspect of the role is the ability to listen, engage and demonstrate confident delivery skills with a strategic leadership style to guide and direct the business into the future whilst taking care of business delivery as it is today. Key Duties & Responsibilities: Build a strong relationship with Alive Serve and develop thorough proprietary system knowledge Coordinate and prioritise activity schedules and workflow tracking, across internal and offshore teams, to ensure projects are delivered on time and to expected quality standards Maintain and evolve SAA’s technology roadmap & architecture in alignment with business goals Translate business product and operational needs into clear, actionable technical requirements Evaluate, recommend and implement technologies, tools, and platforms that support scalability, security, and long-term growth Enforce technical standards, documentation practices, and governance processes Be actively involved in hands‑on coding, problem‑solving, and technical decision‑making Review and maintain high standards of code quality, delivery and deployment Keep projects on track, identify risks early, and help remove blockers to ensure delivery Oversee cloud and system infrastructure to ensure stability, performance, and security Manage relationships with infrastructure vendors, service providers, and tech partners Oversee DevOps practices, automation initiatives, and deployment pipelines Work closely with Arcanys to recruit, develop and grow team capability Build a solid working relationship with Johns Lynn Group and meet their reporting requests Define and drive the organisation’s AI adoption and integration strategy The Company Backed by the Johns Lyng Group, Smoke Alarms Australia is the name you can trust to manage maintenance and compliance. For over 20 years they have been building their knowledge and experience to get it right for their clients. The team is highly trained and passionate about keeping people safe in their homes. They have serviced more than 2.9 million jobs over the years and have assisted in making these properties safe and compliant. Their field force works tirelessly across the country to get the job done, so their clients can feel safe and secure. Their business is a great place to grow and develop your career. This role is critical in supporting and enabling the businesses to achieve excellence for their clients A business that values inclusion and diversity, and where you will be an important team member and individual able to make a significant contribution to an organisation where everyone in the company is crucial to the business success, regardless of level or function. Key Traits Ability to liaise with stakeholders and communicate what IT provides. Experience integrating AI solutions into business operations to drive efficiency & innovation Provide problem solving and innovation to the challenges faced Superior analytical and problem-solving capabilities A strong strategic and business mindset Excellent organisational and leadership skills Outstanding communication and interpersonal abilities. Have a sense of urgency in the support and guidance you provide the team. Key Selection Criteria: 5 years’ professional experience in senior software engineering or technology leadership roles Degree in computer science, software engineering, or similar academic qualifications Proven ability to balance strategic planning with hands-on technical execution Strong technical proficiency in SAA’s core technology stack or demonstrated ability to learn fast Experience in writing both raw SQL and LINQ Proficiency in developing and reviewing C#/.NET Core code Experience working with, and ideally leading, an offshore software development team Solid understanding of system development tools and life cycle, from requirements gathering & analysis, through to design, development, review, QA, deployment, and continuous improvement Sound understanding of cloud infrastructure, architecture, and modern development practices Exceptional technical, communication and problem-solving skills, and a collaborative mindset Ambition to grow into a broader technology leadership role as the company scales It is essential that you demonstrate in your career, proven experience in your field of expertise. We need forward thinkers, individuals to provide substantiated innovative thinking and solutions to the business. Please note: The successful candidate must have the right to work permanently in Australia and be prepared to complete video interview, stills assessment and criminal background check when required.
