Purpose As General Manager, you will lead the day-to-day operations of The Watson, a boutique hotel offering an intimate accommodation experience, supported by a broader residential apartment complex. With approximately 40 hotel accommodation rooms and a strong connection to the local community, this role requires a hands-on leader who thrives in a close‑knit environment and enjoys being present across all areas of the business. You will oversee operations to ensure the property runs smoothly, efficiently, and profitably while balancing the needs of guests, owners, and stakeholders. Your leadership style will be visible and engaged - setting the standard through action, coaching, and mentorship, and creating a culture of pride, accountability, and service excellence. Primary Responsibilities Manage all facets of the property, including revenue management, recruitment & training, guest experience, and achievement of financial targets Lead and develop a lean, high-performing team to ensure the ongoing success and profitability of the hotel Play a key role in driving continuous improvement initiatives aligned with business objectives Build and maintain strong relationships with key stakeholders, including property owners, guests, strata representatives, and regional shared services Maintain excellent product and service standards while optimising revenue and carefully managing costs Recruit, coach, and develop a team that is engaged, adaptable, and committed to delivering positive guest sentiment Act as a brand ambassador within the local community, representing Accor and building meaningful local connections Liaise with the Strata Manager and Owners Committee, with the assistance of the Building Manager Skills & Experience Proven operational leadership experience as a Hotel Manager or General Manager, ideally within boutique or smaller hotel environments Strong all‑round operational capability with confidence across multiple departments in a hands-on setting A leadership style that encourages authenticity, collaboration, and accountability within a close-knit team Demonstrated ability to build trusted relationships and navigate challenging situations with professionalism and calm Experience driving financial performance through thoughtful, practical strategy rather than scale-based complexity Strong understanding of key hospitality performance metrics and the ability to translate insights into action Previous experience working with body corporates in an MLR environment is desirable Current Real Estate Licence (Class 1) advantageous but not essential
