This is a Senior Systems Engineer role with Data3 based in Melbourne, VIC, AU Data3 Role Seniority - senior More about the Senior Systems Engineer role at Data3 Join our high performing, and expanding Managed Services Team Employer of Choice winner for 10 years in a row! High Profile Resource Client We have an exciting opportunity for a new Senior Systems Engineer to provide Level 3 operational support, installation and configuration to our customer's systems, software and infrastructure within our Managed Services Business. Due to a promotion within the team, this varied, challenging role has a balanced blend of BAU and project work. Who is Data3? Listed in 1997, Data3 is an ASX200 listed company reporting gross sales of $3 billion in FY25. Headquartered in Brisbane with more than 1,400 employees, we have facilities across 12 locations in Australia and Fiji. Voted HRD's Employer of Choice for the last 10 years and named one of Australia’s Best Workplaces in Technology by Great Place to Work® in 2024, Data3's culture is built on five core values: Honesty, Excellence, Agility, Respect, and Teamwork (HEART). What will I be doing? Managing and resolving customer incidents, problems and requests to required service level targets in a hands-on customer facing technical role Ensuring established Service Levels are maintained against pre-determined SLA’s Providing the escalation point for functional teams for technical resolution of all related incidents and/or tasks Work on infrastructure upgrades, implementations, outages & refresh programs Day to day management of the technical solutions to ensure that they continue to meet business requirements Managing and planning regular patch management, scheduled maintenance, verify backups and upgrades with the team Manage time in a manner to ensure all tasks are completed within specified time frames Accurately and consistently perform general administration and management of supported environments Maintaining a detailed understanding of appropriate products and services Coordinating and working with internal team resources and vendors as required Assisting other team members with any technical challenges, guiding them to resolution Operating within ITIL service management processes including incident, problem and change management This role is required to perform "on call" work and be part of the "on call" roster for Managed Services Engineering Team. What experience will I need? Proven success as a Senior Systems Engineer operating in complex environments Advanced knowledge and experience supporting, configuring and troubleshooting Microsoft Windows Server (2016 – 2022) and VMware / VSphere Microsoft Active Directory, DNS, DHCP, IIS, TCP/IP Experience in Azure Demonstrated experience in maintaining customer environment with various Cisco, HP, Dell Hardware Technologies Demonstrated experience with PKI, ADCS Cert Services Experience with technologies including Nutanix, CrowdStrike, Commvault. MECM are strongly desired. ITIL Certification or strong experience working in an ITIL framework environment. At Data3, we value diversity, equity, and inclusion as key to a thriving workplace. We are committed to building a culture where everyone feels welcome, respected, and valued—and we encourage your application. Data3 will request as part of the recruitment process, reference checks, police checks and verification of your right to work in Australia Ref: KISH113760 Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Data3 team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities ️ Managing customer incidents Ensuring service levels ⚙️ Operating within ITIL processes Key Strengths ️ Microsoft Windows Server ☁️ VMware / VSphere ITIL Certification ☁️ Azure Cisco, HP, Dell Hardware Technologies ️ Nutanix, CrowdStrike, Commvault, MECM A Final Note: This is a role with Data3 not with Hatch.
