About the role We’re on the lookout for a passionate Customer Service Representative to join our dynamic team at MCC’s Griffith plant. This is not a typical Customer Service Representative role. You’ll be heavily involved with Account Managers, the art department, and the production team on the plant floor - acting as the key point of contact between customers and internal teams. You’ll build deep technical and customer knowledge, deliver outstanding service, and help drive our commitment to excellence. This is a fantastic opportunity for someone with a process driven mindset and strong customer-centric approach who’s ready to grow their career and be part of a global organisation that values innovation, teamwork, and continuous improvement. Duties include Responding to customer inquiries, process orders accurately, and provide timely updates on order status. Supporting our Account Managers by preparing quotes, managing documentation, and coordinating with internal teams to meet customer needs. Maintain accurate records, update customer information, and ensure all documentation is processed efficiently. Address customer concerns, troubleshoot issues, and work with internal departments to find effective solutions. Work closely with the wider Customer Services team to improve processes, share insights, and contribute to a positive work environment. About you Experience in manufacturing, print or the packaging industry is a must. You will have experience in customer service. Strong administrative skills. Detail oriented and process driven. Ability to work under pressure and multitask. Demonstrates a high level of initiative and self-motivation. Can demonstrate an impeccable phone manner and ability to establish & maintain positive relationships with strong written and verbal communication skills. Must have valid Australian working rights. The Benefits Competitive pay and benefits package. Health & wellness program and Employee Assistance Program (EAP). Private health insurance discounts. Career development opportunities locally and globally within MCC. Employee referral rewards for helping us find great people. Recognition programs that celebrate performance and contribution. Regular social events fostering a fun and friendly workplace. A values-driven, inclusive, and supportive culture.
