This is a Senior Business Support Officer role with Townsville City Council based in Townsville City, QLD, AU Townsville City Council Role Seniority - mid level, senior More about the Senior Business Support Officer role at Townsville City Council Permanent Full-Time position available (9 day fortnight) Diploma in Business, Frontline Management, Planning or qualifications in a similar stream or relevant experience. Salary LGO 4 ($79,414 - $85,123 per annum superannuation) based on skills, qualifications and experience Why Choose Us Townsville City Council is the largest local government authority in Northern Australia. We are committed to creating value by growing Townsville through driving economic diversity and generating an enriching lifestyle. Our organisation provides and maintains close to $9 billion worth of community assets including water and wastewater network and treatment plants, bridges, drainage, roads, waste management, community facilities, sporting venues and more. We contribute to an active lifestyle for our residents and visitors through events, providing recreational facilities, protecting the natural environment and heritage, while creating a mentally and physically healthy city. We are driving economic diversity and cultivating an enriching lifestyle, growing a city for this and future generations by building a vibrant, sustainable and innovative city. Council’s vision is for Townsville to be a connected, lifestyle driven and innovation focused city while continuing to deliver service excellence and to be led by our community to create an exciting today and future. Our Vision: A globally connected community driven by lifestyle and nature. Our Purpose: Grow Townsville Our Values: Safety, Excellence, Respect, Value, Enjoyment About The Role This position plays a key role in providing a high level of professional, confidential, administrative, and operational support to the Planning and Development Section. and working collaboratively across Council to champion our purpose of Growing Townsville and to deliver the Corporate Plan in consultation with the Townsville Community. This role will provide subject matter expertise in a business support discipline to respective functional area as well as technical guidance, mentoring and support to the Business support officers to ensure that they are operating as a high functioning team. Flexibility is required should backup / rotating of either staff or self within the other functional teams to ensure the smooth operating of the section. About You We are seeking a Senior Business Support Officer who consistently role models a positive safety culture, demonstrating strong adherence to Health and Safety Management Systems through visible leadership, due diligence, and effective management of compliance and legislative obligations. You will have proven expertise in administrative, executive support, or financial roles, supported by experience leading and mentoring multi disciplinary teams. Exceptional interpersonal, written and verbal communication, and negotiation skills are essential, as is the ability to research, collate information, and maintain a holistic understanding of the section’s purpose, its operating environment, and its role within council and the community. You will bring a flexible approach that enables you to operate effectively across multiple teams, coupled with outstanding customer service capabilities. Experience in supporting process improvement initiatives that contribute to high performing and cohesive team environments is highly valued. Advanced desktop and business application proficiency—including mapping, record keeping, financial, and mobility systems—along with high level skills across the Microsoft Office suite, is required. A sound understanding of finance procedures, particularly procurement and debtor management, will further support success in this role. How To Apply Your application can be submitted through the 'Apply' button. Please include a cover letter (maximum 2 pages), outlining how your skills, qualifications and experience would allow you to achieve success in this role. We also will require your resume and attached copies of any licences and qualifications as per the key requirements of the role. If you wish to discuss this position further, please contact theresa.kenna@townsville.qld.gov.au For Further Information Review The Position Description. Closing Date: 11.45pm, Wednesday 11 th February 2026 What We Offer 17.5% annual leave loading Up to 5 weeks annual leave Up to 3 weeks Personal/Carers Leave 14 weeks paid Parental Leave Domestic and Family Violence Leave Natural Disaster Leave Up to *13.5% Superannuation employer contribution for contributing members Salary Sacrifice opportunities Learning and Development opportunities Fitness Passport program offering discounted membership to selected gym, pool, and yoga facilities Employee Loyalty Program offering discounts at selected local businesses Employee Assistance Program The Council contribution to employees' superannuation for contributing employees shall be 13.5% of the employees' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings. We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply! All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Please be aware Townsville City Council has a ‘zero tolerance’ policy to drugs and alcohol in the workplace. If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact hr_recruitment@townsville.qld.gov.au or phone 07 4727 9004 for a confidential discussion. Attachments _Senior Business Support Officer_PDTemplate.pdf Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Townsville City Council team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities ️ Providing administrative support Mentoring team members Collaborating across teams Key Strengths Administrative expertise ️ Interpersonal communication Microsoft Office proficiency Process improvement Customer service Financial procedures knowledge A Final Note: This is a role with Townsville City Council not with Hatch.
