As our new Sales Support Specialist, you will be joining a national Sales Support team that aims to reduce the order to bill time for the B2B-Go-To Market sales teams, improve the customer experience of order management and onboarding, and seeks to improve the sales outcomes for Vocus. The role reports to the Sales Support Manager within the Commercial Operations team and can be based in Brisbane, Melbourne, Perth or Sydney. Key to your success will be your ability to build relationships with the sales team, understand our products, adhere to processes with the big picture in mind, flex your problem-solving skills and be adaptable. Key Responsibilities Build highly effective working relationships and rapport with the Enterprise and Wholesale Sales Teams Sales process checks and validations to support commercial close The ability to respond to customer requests for quotations Support for sales opportunity/order creation in CRM system (Salesforce) Accurate and efficient capture and detailing of assigned orders; order entry and processing as required; submission to delivery teams Triage order submission failures and on-hold orders requiring action on behalf of the sales team and manage to completion Monitoring of orders through delivery phase and to correct first bill Maintain a high standard of job-relevant knowledge across products, processes and system applications Identify opportunities for continuous improvement - with a focus on adding value and efficiency gains Implementing new and modified Sales Administration procedures, processes and reporting. Skills & Experience At least 3-5 years in similar role - experience in the Telco industry preferred High proficiency in Enterprise grade CRMs (Salesforce an advantage) and order entry systems High attention to detail and organisational skills Excellent written and verbal communication skills High technical aptitude to understand complex ICT products Well-developed relationship building skills. What We Offer Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy: Diverse and dynamic teams with a supportive and inclusive culture. Supportive career development plans with comprehensive ongoing training, support, and development opportunities. Generous discounts to over 400 retailers. Competitive leave options, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and 5 extra days of Vocus leave each year, plus more. Study assistance programs to excel your personal growth, learning and development. Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective. Working at Vocus is never just a job – it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business. We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives. With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment. About Us As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities. Ready to take the next step? If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them! We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability. If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.
