HOBAN Recruitment is seeking an APS 3 level Participant Support Officer to join a busy local office in Rockhampton . This is a public-facing role where you'll support participants by providing high-quality customer service and administrative assistance in line with legislative requirements. Key responsibilities include: Managing and resolving participant matters by actioning planning tasks in line with the relevant Act Providing counter and reception support, including assistance with self-help kiosks and online services Responding to customer enquiries and directing participants to appropriate government or community services Managing shared inboxes, appointments and telephone enquiries Coordinating appointments and ensuring office facilities are accessible for participants Undertaking basic research and investigation tasks and preparing reports or correspondence Completing data entry activities and ensuring timely follow-up Receiving and recording complaints and feedback in relevant business systems Benefits Competitive pay rate of $37.36 per hour , including casual loading, providing you with financial stability and recognition for your expertise. 12% superannuation to secure your future and support your retirement planning. ASAP start date , allowing you to embark on this exciting opportunity without delay. Full-time position, offering 37.5 hours per week, Monday to Friday , enabling a healthy work-life balance and time. Make a real impact by supporting people with disability and their families Be part of a collaborative, community-focused team Valuable APS experience with exposure to service delivery operations About You To be successful in this role, you will bring: Strong customer service skills, ideally in a public-facing or service delivery environment Confidence communicating face-to-face, over the phone and in writing Good organisational skills with the ability to manage multiple tasks and priorities Sound administrative skills, including accurate data entry and record keeping The ability to handle sensitive conversations with empathy and professionalism Competency using Microsoft Office and learning new systems quickly Willingness to obtain and maintain required checks (e.g. Working with Children Check, Worker Screening Check) Please note you do need to be an AUSTRALIAN CITIZEN for this Federal Government role. Positions close for submissions at COB FRIDAY 1st MAY 2026. At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people. We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.
