Customer Service Administrator Posted: 20 Apr 2026 Location: Southern suburbs Category: Customer Service/Call Centre Type: Temporary Salary: $37-$41 per hour super penalty rates Varied role where you can use your strong customer service, organisation, and admin skills to facilitate repairs & maintenance work orders for public housing properties Enjoy the security & career opportunities offered by being part of a leading ASX-listed company On-site parking in Kingsgrove Start on a temporary basis with view to permanent 38-hour week on a fortnightly rotating roster, Mon to Sun, 7:00am to 7:00pm $37-$41 per hour super weekend penalty rates The Company: Positioned as a leading provider of integrated services across Australia & New Zealand, this ASX-listed company has over 150 years of experience. They are renowned for delivering trusted solutions across sectors such as transport, utilities, facilities, and resources within the private & government sectors. You will work for purpose as part of a team dedicated to facilitating the administration of repairs | maintenance of social housing in order to improve the daily lives for our citizens. Their people & customers are at the heart of everything they do, and they are committed to fostering a safe, inclusive, and supportive environment where innovation thrives, and every employee can grow and make a real difference. Your Role: Reporting to the Team Leader, you will be in a key role providing administrative & coordination support across end-to-end work order management to support effective service delivery by accurately processing work orders, coordinating activities with internal & external Service Delivery Partners (SDPs), maintaining records, liaising with internal & external customers & stakeholders, and complying with contractural & operational requirements. Some of your key responsibilities will include: Receiving and registering incoming requests via phone, email and system generated channels Recording accurate request details in system and acknowledging receipt within required timeframes Applying defined priority and risk criteria to work orders and escalate requests where clarification, approval or higher level assessment is required Allocating and dispatching work orders to internal and external Service Delivery Partners (SDPs) Monitoring the status of work orders and updating system to reflect progress, changes or delays Liaising with SDPs and relevant stakeholders to obtain progress updates and escalate issues or missed service levels to the Team Leader Raising and managing purchase orders and ensuring goods and services are receipted accordingly Processing invoices, supporting documentation and operational reporting Required Skills & Experience: Experience in a fast-paced, multi-transactional, customer service environment Experience within facilities or contract management highly regarded Excellent MS Office skills Strong organisational and analytical skills High attention to detail Ability to interpret contract KPI’s and performance requirements Related tertiary education in Customer Service or Leadership an advantage Apply Now
