Despatch Customer Service Administrator Location Ipswich QLD Salary $67,000 plus superannuation Are you a motivated customer focused administrator looking for a stable role with variety responsibility and a supportive team Our client is seeking a Despatch Customer Service Administrator to join their busy Administration team This role is perfect for someone who enjoys a mix of customer interaction administrative work and coordination responsibilities You will be a key point of contact for both internal teams and trade customers ensuring every interaction is efficient accurate and professional About the Role As a Despatch Customer Service Administrator you will provide essential front line support across customer service despatch coordination and general administration While most tasks follow established processes you will also have opportunities to contribute ideas that improve efficiency and customer experience Key Responsibilities Serve as the first point of contact for trade customers including processing sales orders creating invoices and answering stock enquiries Handle incoming phone calls and emails with professionalism and accuracy Prepare picking reports for stock collections deliveries and product returns Book and schedule outgoing freight and courier services Process payments including cash EFTPOS and credit card transactions Maintain accuracy and attention to detail while prioritising tasks to meet deadlines Comply with Workplace Health and Safety requirements Assist with reception and general office and kitchen upkeep Carry out general administrative tasks as needed Essential Skills and Experience Previous experience in customer service administration Strong proficiency in Microsoft Office programs Fast accurate data entry Excellent verbal and written communication skills High level customer service skills and a confident professional manner Reliable punctual and capable of managing multiple tasks at once Desirable First Aid Certificate Knowledge of the relevant industry or similar environment Personal Competencies Australian Citizen Permanent Resident or valid work visa Intermediate proficiency in Excel and Word Strong organisational and analytical thinking Ability to communicate openly build trust and show empathy with customers and internal teams Professionalism integrity and resilience under pressure Ability to maintain confidentiality and handle incidents constructively Able to work both independently and collaboratively This role requires a commitment to following company policies environmental guidelines and health and safety standards Duties may evolve over time in line with business needs and your skills How to Apply If you are enthusiastic customer driven and ready to contribute to a supportive team we would love to hear from you Email your resume to applications@recruitment247.com.au Or click Apply via this website Questions Call us on 07 3281 2489 Monday to Friday 830am to 430pm We are excited to hear from you apply today and take the next step in your career
