Join a team in unique environment using your customer service and administration skills in pet aftercare, where you will excel providing and delivering empathetic support to our clients to honour their pets. Have you considered a career helping people and families through a difficult time in their life? Join a team in unique environment using your customer service and administration skills in pet aftercare, where you will excel providing and delivering empathetic support to our clients to honour their pets. InvoCare is an industry leader within the funeral industry, we currently operate over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing. Forming part of the wider InvoCare Brand, Lawnswood in Bayswater, i s a leading provider of pet cremation services in Western Australia. We proudly partner with both veterinarian practices and their clients to offer pet cremation services to grieving families with our expert teams guiding them every step of the way. Duties of a Client Care Coordinator: Casual Role Provide professional pet aftercare services with compassion and empathy Manage client enquiries across various platforms Coordinate information between client care, preparation, operation, and cremation teams for smooth service delivery Assist clients during viewings and collection of ashes with professional and empathy Prepare client viewing rooms and ensure its up to high standards Manage client payments across multiple platforms Ensure accurate and timely data entry of client and veterinary information About you: Exceptional customer service skills, you are an effective and clear communicator Intermediate Microsoft suit experience Strong organisation skills and thrive in a clean and tidy environment An ability to handle deceased pets in a professional manner as and when required Ability to effectively manage multiple tasks at a fast-paced environment Looking for professionals with exceptional resilience and learning capabilities Benefits of joining InvoCare: You may not have considered this industry before, but we provide vital services to families that helps them to celebrate the lives of those they loved. Our staff live our values every day and get to experience the gratitude that comes with offering such a meaningful service. The benefits you can receive include: Reward and recognition programs Tailored induction and training programs Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience Networking opportunities across the business and with peers Birthday and paid parental leave Free access Employee Assistant Program (Telus) We are a diverse workplace and equal opportunity employer How to Apply: InvoCare is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth. If you are looking for a role that makes a difference and supports families in your community, click on apply and submit your application.
