Well known company Friendly culture and supportive management Ongoing Employment PERSOL APAC is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options. Job Description - Customer Service Officer Position Details Position Title: Customer Service Officer Department: National Customer Service Network Reporting To: Customer Service Manager Employment Type: Full-Time Position Purpose The Customer Service Officer is responsible for delivering high-quality customer service and driving sales through both inbound and outbound communication channels. This role involves handling customer enquiries, processing orders, promoting products and services, and supporting overall business revenue through proactive sales and relationship management. Key Responsibilities Customer Service & Sales Respond to customer enquiries via phone, email, and other communication channels in a professional and timely manner Handle inbound and outbound calls, including proactive sales and follow-ups Provide accurate product and service information to customers Identify customer needs and recommend suitable products Manage customer complaints and ensure timely resolution Maintain strong customer relationships and deliver a high level of service Sales & Business Development Conduct outbound calls to existing and potential customers to promote products and services Generate leads and follow up on initial enquiries Maximise sales opportunities while adhering to pricing guidelines Support sales promotions and marketing campaigns Monitor competitor activity and market trends Order Processing & Administration Accurately enter customer data and process orders in internal systems Manage product returns, credits, and order adjustments Coordinate freight and delivery requirements, ensuring cost recovery Maintain accurate records, reports, and daily call logs Support internal teams with customer and stock enquiries Technical & Product Support Maintain up-to-date knowledge of products and services Provide basic technical support and product guidance to customers Assist with product measurements and specifications where required Operational Support Escalate priority issues to management as required Collaborate with internal departments to ensure smooth operations Participate in training and development activities Perform additional duties as required to support the team Health & Safety Responsibilities Comply with all workplace health and safety policies and procedures Report hazards, incidents, and near misses promptly Follow safe work practices and use equipment appropriately Participate in safety training and support return-to-work programs Skills & Experience Essential: Previous customer service experience Experience in phone-based sales or call centre environments Strong communication and interpersonal skills Good data entry and computer skills Ability to manage multiple tasks and prioritise effectively Desirable: Knowledge of sales principles and techniques Experience in administration and order processing Product or industry knowledge (training provided) Key Competencies Customer service focus Communication and listening skills Problem-solving and analytical ability Attention to detail and organisational skills Initiative and adaptability Persuasion and negotiation skills Teamwork and collaboration Resilience and ability to work under pressure Key Relationships Customers/Clients: Daily interaction to manage enquiries and resolve issues Internal Teams: Ongoing collaboration across departments Manager: Regular updates on performance, enquiries, and issues Apply Now If you are interested in these roles and fit the criteria, please apply online today! If you have any further questions before applying online, please email Biren Desai at biren.desai@persolapac.com PLEASE NOTE - only online applications will be considered Consultant Biren.Desai@persolkelly.com.au Reference number: 210371227 Profession:Administration & Office SupportOther Company: Programmed Skilled Workforce Date posted: 13th Apr, 2026
