Join Eldercare as a Resident Services Coordinator Type: Full Time At Eldercare, our purpose is simple but powerful: to deliver peace of mind with our care. At Eldercare, we are committed to delivering exceptional care and support to older South Australians. As one of the state’s leading not-for-profit aged care providers, we foster a compassionate and inclusive work environment where every team member is valued. By joining Eldercare, you'll become part of a team that prioritises integrity, collaboration, and continuous improvement. With a strong focus on learning and development, we’ll support you as you grow your career. About the Role Eldercare’s Optimal Care program delivers a premium standard of aged care services. These enhanced services include clinical, lifestyle, technology, food, and dining options. As the Resident Services Coordinator, you will be the driving force behind the promotion and administration of this program. Your role is essential in ensuring residents and their families clearly understand the benefits and inclusions of Optimal Care, as well as the associated fees. Reporting to the General Manager Finance, you'll work closely with Resident Admissions Coordinators and the project team in establishing this new service. Beyond resident engagement, you’ll be a key support for site staff - addressing questions, concerns, and complaints, while delivering up-to-date training to ensure consistent service delivery. You’ll also maintain accurate records, monitor operational metrics, and contribute to continuous improvement by identifying opportunities to enhance the program, its inclusions, and the overall resident experience. This is a dynamic and impactful role that blends advocacy, education, and operational oversight—making a meaningful difference in the lives of older Australians and the teams who care for them. What You Will Bring You are a confident and compassionate communicator with a proven track record in sales, community engagement, or relationship management. You know how to build genuine rapport, listen deeply, and connect with people from all walks of life - especially when the conversation requires sensitivity, trust, and clarity. Most importantly, you believe in what you’re offering. You understand the value of Eldercare’s Optimal Care program and can articulate its benefits with warmth and conviction, even to those who may be hesitant. You’re not just selling a service - you’re advocating for a better quality of life. To thrive in this role, you will bring: A strong background in sales, community engagement, or relationship management Experience with client record systems and report writing Excellent interpersonal, time management, and administrative skills Current drivers licence and a willingness to travel across metropolitan and regional areas as needed. Why Choose Eldercare? Be part of a purpose-driven organisation that values compassion and community Salary packaging options to increase your take-home pay Ongoing training and development opportunities Work in modern facilities with on-site parking Enjoy the variety of working across different locations Join a team that feels more like family Ready to Join Us? Read the Job and Person Specification here for more information about the role. For more information, please contact Nicole Cox, General Manager Finance at nicole.cox@eldercare.net.au Applications close Wednesday 13th May at 6:00pm, however, applications will be assessed as they are received and interviews may commence immediately. To work for Eldercare, you are required to hold an acceptable National Police Clearance and comply with relevant vaccination requirements as per Eldercare policy which includes vaccination for both seasonal influenza and COVID-19. Eldercare is proud to be a Rainbow Tick accredited organisation. We are committed to supporting our lesbian, gay, bisexual, transgender and intersex (LGBTI) residents, employees and volunteers to ensure they feel included and safe. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences, our people are welcomed, included and respected. Eldercare encourages respectful relationships and does not accept any form of gender-based violence in the workplace. Eldercare is committed to preventing violence against women and is proud to be a White Ribbon accredited workplace to support victims of abuse. All employees can expect to receive fair and equal treatment and to be free from discrimination in all aspects of their life with Eldercare. Apply Now
