An exciting opportunity for someone ready to take the next step in their career get in touch today! Your new company This organisation plays a vital role in delivering safe, reliable, and customer-focused public transport services to the community. Every day, its teams help people move confidently around their citywhether travelling to work, school, or local destinations. Your new role As a Network Officer, youll play a vital frontline role across the local transport network supporting passengers, promoting safe travel, and providing clear guidance on ticketing and network information. This is an active, people-focused position where youll work in pairs and as part of a supportive wider team, contributing to a safer and more positive travel experience for the community. Deliver friendly, high quality customer service across the Translink network Educate passengers on ticketing products and network information Engage with the community, including school groups Check tickets and issue Penalty Infringement or Warning Notices Maintain a strong safety presence onboard services Complete daily activity and incident reports Respond calmly and professionally to a range of public interactions What you'll need to succeed Strong communication and rapportbuilding skills Confidence to remain calm and exercise sound judgment in challenging situations Conflict resolution and de-escalation capability Empathy, professionalism, and a balanced approach to decision-making Ability to follow procedures and work independently Professional presentation and a teamfocused mindset Competence in completing written reports What you'll get in return A competitive base salary of $84,569.97 Permanent full-time employment with predictable rosters 4 9.5hour shifts per week on a repeating 4week block roster No overnight shifts and only one weekend per month. Extensive paid training, including: First Aid certification Self-defence and de-escalation training Translink Authorised Person training Flights and accommodation covered for Sunshine Coast training (if travelling from another location) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. 2991490
