The Riverwood Hotel is looking for dedicated Bar & Gaming Attendants to join our team. If you know the gaming floor inside out, can mix a great drink with the same level of precision, understand the importance of responsible gambling, and genuinely enjoy building rapport with regular guests, we want to hear from you.
As part of the IRIS group, you'll be joining one of Sydney's fastest-growing hospitality groups. We believe in recognising potential and building successful businesses, and we know that real people and places are the foundation of our success.
About the Role
This is a casual bar and gaming-focused position. Your primary responsibilities will include both the gaming floor and the bar, ensuring our guests receive attentive service in a safe, professional, and welcoming environment. You will work across our gaming lounge, main bar, and associated areas, with shifts varying from 10am through to 4am.
Key Responsibilities
- Provide exceptional customer service to all bar and gaming guests.
- Prepare and serve alcoholic and non-alcoholic beverages to hotel standards.
- Attend to service calls promptly and professionally.
- Handle cash transactions accurately and efficiently, including tab management and gaming payouts.
- Monitor the gaming floor, including poker machines, TAB, and Keno.
- Maintain cleanliness and presentation of both the bar and gaming room throughout each shift.
- Assist guests with gaming machine operations and respond to inquiries.
- Restock bar supplies, manage glassware, and adhere to strict RSA standards at all times.
- Adhere to all relevant gaming regulations and responsible gambling practices.
- Report any incidents, malfunctions, or suspicious behaviour promptly.
- Collaborate with the broader hotel team to ensure seamless operations.
