This is a Senior Market Services Officer role with ATCO Australia based in Hammond Park, WA, AU ATCO Australia Role Seniority - senior More about the Senior Market Services Officer role at ATCO Australia ATCO Gas is seeking a Senior Market Services Officer who has a steady hand in a fast‑moving team, the person people naturally turn to when things get tricky, this role has your name on it. If exceptional service, solving problems before they become problems and helping a team level up is your thing, keep reading. This isn’t your everyday Market Services role. This is your chance to be the technical brain, the support pillar and the right‑hand to the Team Leader, while still staying close to the core work that keeps our market moving. YOUR PURPOSE You’ll support the Team Leader Market Services by acting as a trusted escalation point, a subject matter expert, and a champion for accuracy, service excellence and continuous improvement. You’ll help guide the team, build strong relationships with key stakeholders and ensure our Market Services function is operating at its best. What Success Looks Like Be the first point of escalation for technical queries from the team. Build and maintain positive, professional relationships with retailers and system vendors. Handle basic metering queries and provide customer service that feels seamless and supportive. Support daily meter reading tasks to keep operations running smoothly. Jump into ad hoc projects and duties alongside the Team Leader. Investigate data anomalies with a sharp eye and resolve issues in a timely, accurate way. TEAM LEADERSHIP SUPPORT You’ll help create a calm, confident environment for the team by: Being the go-to person when the Team Leader is tied up or unavailable. Helping coordinate tasks, workflows and day-to-day priorities. Supporting team training and development by answering questions early, before they escalate. Who You Are You’re the kind of person who naturally lifts the capability of those around you. You enjoy digging into detail but stay calm and clear‑headed when the pressure’s on. You’re approachable, organised and great at keeping things moving. Preferred YOUR EXPERIENCE Solid exposure and working knowledge of Customer Billing and Metering systems. Strong Microsoft Office skills. Analytical mindset with exceptional attention to detail. Confident communicator — both written and verbal. A true team player with a customer first approach. Well organised with proven ability to juggle multiple priorities. Experience with SAP and a geographical mapping system is an advantage. What We Offer Free onsite parking (Jandakot) Salary Sacrifice options Referral Program Employee Share Purchase Plan Access to corporate discounts, including health insurance, banking and fitness clubs. Access to ATCO's Employee Assistance Program ATCO fosters an inclusive workplace culture where everyone is treated fairly and respectfully. We are an Equal Opportunity employer and encourage applications from women and Aboriginal and Torres Strait Islander people. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the ATCO Australia team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Supporting the Team Leader Building relationships Handling queries Key Strengths Customer Billing and Metering systems ️ Microsoft Office skills Analytical mindset SAP ️ Geographical mapping system ️ Communication skills A Final Note: This is a role with ATCO Australia not with Hatch.
