This is a Assistant Manager - In Room Dining role with Capella Hotels and Resorts based in Sydney, NSW, AU Capella Hotels and Resorts Role Seniority - mid level More about the Assistant Manager - In Room Dining role at Capella Hotels and Resorts About Capella Hotels And Resorts Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected to create the perfect stay for each guest. Our destinations are designed by renowned architects from around the world. Our restaurants offer authentic flavours imaginatively reinvented. From the Auriga spas to each location's dedicated and personal guest services, the Capella spirit is holistic, generous, and bespoke. About Capella Sydney Nestled in the heart of Sydney, Capella Sydney offers discreet luxury within the golden sandstone walls of a heritage building. An urban oasis where modern elegance meets historical charm, the hotel is home to meticulously curated artworks and interiors that celebrate Australia’s stunning panorama. Located steps from the city’s most iconic landmarks, Capella Sydney is an extraordinary embodiment of crafted hospitality that encapsulates an immersive cultural experience with unparallelled sophistication and style. Position Summary The Assistant Manager - In Room Dining oversees all facets of the room service department. The Assistant Manager must maintain and control a high level of guest service. This is achieved by ensuring consistent and thoughtful service, demonstrated by the in room dining colleagues. The Role Provides inspirational leadership, clear vision and direction to team members to ensure delivery of the Capella brand, values and vision, to create an amazing experience for our guests and team members. Communicates expectations, recognises performance, and produces consistent desired business results. Manages the daily operations of the room service department and ensures that all team members comply with service standards, departmental policies and operating procedures set by the hotel. Ensures and provides flawless, upscale, professional and high-class guest service experiences as a role model and expertise in all room service-related. Be an exemplary role model in inspiriting team members through strong demonstration of the Capella Culture and Service Philosophy. Ensures consistency in providing luxury quality of service, food and beverage to the guests. Ensures that the equipment and premises of service is well-maintained and to report any work order issues to the engineering department. Is responsible for ensuring good communication and coordination between the kitchen and service flow. Lead the line-up briefings and monthly meetings within the team. Maintains strong working relationships with other departments to ensure effective communications for operational issues, serves as a role model for inter-departmental collaboration and support. Talent Profile Diploma / Degree in Hospitality specializing in Food and Beverage or Restaurant Management is preferred. 2 - 3 years prior experience is similar role/capacity at luxury hotels/resorts or renowned venue. Working knowledge of restaurant management system (e.g. POS, Reservation System, Purchasing System). Excellent communicator with personable character and a passion in guest relations management. Very good command of written and spoken English. Valid working rights in Australia. What You Will Receive With Capella Sydney Join a vibrant and nurturing workplace. Work in elegantly designed areas while enjoying amenities in a historic building. Benefit from online LinkedIn training courses aimed at your personal and professional growth. Savour complimentary meals during your shifts. Enjoy discounts for hotels and group bookings. An employee assistance programme (EAP) offering confidential counselling and support. Celebrate your birthday with special leave. Embrace opportunities for growth and advancement within the organisation. We appreciate your understanding that we will only be able to contact shortlisted candidates. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Capella Hotels and Resorts team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Overseeing room service operations Leading and inspiring the team ✨ Ensuring quality service Key Strengths Leadership ️ Guest service management ️ Communication Restaurant management systems Hospitality education English proficiency A Final Note: This is a role with Capella Hotels and Resorts not with Hatch.
