If you are curious & creative, invested in not only your own success but also the growth of others, and believe in building the Great Australian Food Company, then you might be the one for us! Collections Officer – Non Grocery The Role This is an opportunity for an experienced Collections professional to play a critical role in protecting cash flow and strengthening customer relationships across Bega Group’s high‑value, high‑volume Non‑Grocery portfolio. As a Collections Officer, you’ll take ownership of end‑to‑end collections for your assigned accounts, balancing strong credit control with a customer‑first mindset. You’ll work in a fast‑paced environment where accuracy, judgement and prioritisation matter. Managing complex accounts, you’ll proactively reduce overdue balances, resolve invoice discrepancies, and keep the ledger performing within defined ageing targets. Your work will directly support working capital outcomes and enable the broader business to operate efficiently. This role goes well beyond transactional collections. You’ll collaborate closely with Sales, Customer Service and internal finance teams, using insights and data to guide collection strategies and resolve issues before they escalate. You’ll also contribute to continuous improvement initiatives, helping refine processes and drive better ways of working. If you thrive on accountability, enjoy problem‑solving, and take pride in building professional customer relationships while delivering commercial outcomes, this role offers both challenge and stability within a well‑established company. Responsibilities Manage end‑to‑end collections for assigned Non‑Grocery customer accounts Maintain accounts receivable ageing within agreed targets, minimising overdue balances Perform detailed account reconciliations and resolve invoice and payment discrepancies Allocate and clear receipts accurately, including management of unallocated cash Apply sound credit judgment to manage complex and high‑value customer portfolios About you Must have experience in Credit & Collections in a high‑volume environment, with strong reconciliation skills and close attention to detail Confident using ERP systems (SAP highly regarded) and must have advanced Excel skills for analysis and reporting Excellent time management skills, with the ability to prioritise competing workloads Professional and confident communicator who builds strong, collaborative stakeholder relationships Naturally curious with a strong desire to continuously improve processes and outcomes Bega Group Story Bega Group is home to many trusted and iconic food and beverage brands. Whether it's VEGEMITE on toast, a Big M on the go, or a Zooper Dooper on a hot day - you've probably grown up enjoying the iconic products we proudly manufacture every day. Our growth story of becoming a successful ASX 200 listed company with an annual turnover in excess of $3 billion and approximately 4,000 employees, is made possible by our dedicated workforce who live and breathe our values every day. We have a strong regional focus and proudly support the communities where we work, live and play. At the Bega Group, we are proud of our heritage and will continue to build great opportunities to encourage our people to develop and thrive. Come and be a part of our success story as we continue to build The Great Australian Food Company through creating Great Food for a Better Future! Life at Bega Group Company culture and our values are very important to us. From flexible working arrangements and regular social catch-ups, we're committed to fostering a supportive and agile work environment for our team. Join a dedicated, forward-thinking and innovative culture Grow with us, through opportunities for career development and progression Contribute by giving back to your community through charities we partner with Access to mental and physical health programs through our wellbeing portal and programs Enjoy excellent employee benefits, including flexible working, purchased leave options and salary continuance insurance Applications At Bega Group, diversity and inclusion is a business priority; we want everyone to be themselves regardless of their background, religion, sexual orientation, age or gender so we can truly reflect the customers and communities that we serve. No matter how you identify, we encourage talented people from all backgrounds, abilities, and identities to apply to work at the Bega Group. We will accept applications from all people with the right to live and work in Australia.
