Company : Hastings Deering (Australia) Ltd Kickstart your career or take the next step with Hastings Deering – where our people build something BIGGER. Are you an experienced Parts professional ready to step into a leadership role? We’re looking for a motivated Leading hand to join our Mackay team and play a key role in delivering exceptional customer service and driving team performance. Reporting to the Parts Supervisor, you will lead the day-to-day operations of our front counter and customer-facing parts team, ensuring efficient service delivery while supporting, mentoring, and guiding team members to achieve operational excellence. This is a permanent role with a lifestyle roster, providing the stability of long-term employment and flexibility to support your life outside of work. Who are we and why work with us? Hastings Deering is proud to be one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat® products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine. We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia. When you join our team at Hastings Deering, you’ll benefit from: Competitive Salary & Security – A rewarding salary package with yearly reviews, along with a range of benefits designed to support your health, well-being, and financial security. Stable & Long-Term Career – Benefit from the security of a stable, long-term position at Hastings Deering, offering you peace of mind and the opportunity to build a rewarding career. Leadership Development – At Hastings Deering, we offer the opportunity to be mentored by experienced leaders and give you access to ongoing leadership and professional development training to help you advance in your career. Innovation & Improvement – We drive continuous improvement through dedicated initiatives, foster inclusivity with gender/culture work groups and embrace technological advancements to stay at the forefront of our industry. Health & Wellbeing Support – Dedicated programs and utilities to support your physical, mental, and financial health, such as our Employee Assistance Program, free health checks, and discounted private health insurance. Parental Leave – Paid parental leave options with 16 weeks for primary carers and 2 weeks for secondary carers. Insurance Benefits – Salary continuance insurance. On-Site Perks – Free on-site parking. What you’ll be doing: As a Leading Hand at Hastings Deering, you will: Lead and coordinate front-of-parts operations – manage and oversee the day-to-day operations of the front counter and customer-facing parts function. Deliver outstanding customer service – provide responsive, professional support to internal and external customers to ensure a positive experience. Support and mentor team members – guide, coach, and assist Parts Interpreters to build capability and maintain high performance. Manage workflow and task allocation – assist with prioritisation, workload planning, and allocation of daily tasks to ensure efficient service delivery. Ensure accurate order and invoice processing – maintain accuracy in parts orders, invoicing, and customer enquiries to minimise errors and delays. Maintain strong product knowledge – develop and apply in-depth knowledge of Caterpillar and allied products to support customers and the team. Monitor stock availability – liaise with warehouse and supply teams to ensure parts availability and timely fulfillment. Drive continuous improvement – actively promote enhancements in safety, service quality, and operational efficiency. What you’ll need: A successful teammate will have experience in: Industry knowledge – proven experience in a Parts Interpreter or Parts Advisor position within mining and construction industries. Demonstrated leadership or supervisory experience – proven ability to lead, support, or guide team members in a formal or informal capacity. Strong customer service and communication skills – capable of building rapport, clearly conveying information, and responding effectively to customer needs. High attention to detail and organisational ability – able to manage tasks accurately, prioritise workloads, and maintain high standards in a fast-paced environment. Thrives under pressure – able to perform in a fast-paced environment and consistently deliver on expectations. Systems capability – confident with computing, including Microsoft AX and SAP softwares. Licenses a plus – overhead crane and forklift tickets are desirable (training opportunities may be available). Interested? Here’s What’s Next: If you’re interested in growing your career with a large OEM, we’d love to hear from you! Apply Now – click the button below. Enquiries: 1300 071 618 Contact: Taylor Collett – Talent Acquisition Partner Hastings Deering follows a Pre-Employment Process for all successful applicants, which includes two employment references, a National Police Check and a medical assessment. These checks are essential to your application, and your Talent Acquisition Partner will support you through the process.
