Service Scheduler – Home Care Do you enjoy fast-paced, jigsaw puzzle-like challenges where every day brings something new and exciting? If you thrive in dynamic environments and love solving problems on the fly, this could be the perfect role for you. Flexibility and resilience are key qualities we value, as our fast-paced environment often requires swift adjustments and creative problem-solving. About the role As a Service Scheduler in Home Care, you will schedule and allocate our customer services to care workers with consideration to the customers individual care needs, by using our care worker attributes and availability. work closely with Care Facilitators to develop rosters that meet our customer needs whilst aligning with the BaptistCare Enterprise Agreement, communicate with customers to confirm service appointments and address any customer queries in relation to their scheduled services. maintain data accuracy ensuring customer information and service details are correct including appropriate attributes. Hybrid role - work one day from the BaptistCare office, 4 days from home (Goulburn, Elderslie, Kellyville, Norwest, Strathfield) Regions covered from South West Sydney, Southern Highlands and Goulburn Core business hours of 8.30am - 4.30pm What you’ll bring Essential competencies include: Excellent organisational and time management skills Strong communication abilities, both verbal and written Ability to work under pressure and juggle competing priorities Familiarity with scheduling software or willingness to learn Positive attitude and ability to problem-solve Understand and value BaptistCare’s Christian identity Previous experience in a service scheduling, administration, or customer service role (desirable) Knowledge of Home Care programs and funding (desirable) About Us BaptistCare is a leading purpose-led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing. We know that life’s challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again. That’s what we work towards every day - enriching lives through communities of care. Today, more than 70,000 customers, 12,000 employees and close to 2,000 volunteers are part of our communities across Australia. The Employee Benefits are endless when you join BaptistCare! Enjoy access to salary packaging which may increase your take-home pay, novated leasing, rewards and recognition, programs to support your well-being, employee referral program and retail discounts to name a few. Have more questions? For a confidential discussion, please email mytalent@baptistcare.org.au and one of our Talent Acquisition Partners will be in touch. Agency applications are not accepted at this time. Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. Closing Date is subject to change without notice. BaptistCare – Inspired by Jesus to champion care for all.
