This is a Customer Service Manager role with Harvey Norman based in NSW, AU Harvey Norman Role Seniority - mid level More about the Customer Service Manager role at Harvey Norman · Full Time Position · Guaranteed base earnings · Paths for career progression with a trusted national brand Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space. The Harvey Norman Caringbah Customer Service Team is seeking a passionate, customer service focused Customer Service Manager to join them in delivering Great Service, Always! to their customers. In this role you will: · Actively manage Harvey Norman customer repairs & servicing · Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date · Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service · Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting · Advise customers of arrival of stock and organise delivery as requested by the Proprietor · Be Health and Safety conscious What we require: · Experience in (or ability to work in) a customer focused, successful retail business · Experience working in a high volume administration role · Capacity to juggle multiple tasks with a flexible, 'can-do' attitude · Customer service champion with very strong communication and interpersonal skills · Ability to think on your feet and manage your own work-flow with great organisational/prioritisation skills · Familiarity with Australian Consumer Law (desirable) · Friendly, outgoing, approachable and work well as a team member · Ability to service customers while managing work tasks around their needs · Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services What we offer: · Generous staff discounts · Harvey Norman is a strong advocate of career progression with a wide support network for professional development · An environment where good performance is recognised and rewarded · A flexible and positive work environment If this role exhilarates your passion for a new opportunity then please submit your application for consideration. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Harvey Norman team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Managing customer repairs and servicing ️ Updating service database Providing outstanding customer service Key Strengths Customer service expertise Administrative skills ️ Strong communication skills Knowledge of Australian Consumer Law Team collaboration Problem-solving skills A Final Note: This is a role with Harvey Norman not with Hatch.
