Hiring: Mandarin-Speaking Customer Support Executive (On-Site | Visa Support Available) We are looking for a detail-oriented and customer-focused Mandarin-speaking Customer Support Executive to join our team. This role is ideal for someone who thrives in a fast-paced environment, communicates confidently, and is committed to delivering high-quality service. Location: On-site Visa Support: Provided Employment Type: Full-time What You’ll Do Handle and support Sales Executives’ requests while resolving customer issues efficiently Ensure all processes align with pricing guidelines, company policies, and regulations Verify sales information on every interaction to ensure accuracy and compliance Manage and resolve first-level sales escalations Follow up daily on unresolved cases until full resolution Deliver professional and high-quality support to external customers Create a positive, customer-friendly experience through effective communication Provide timely, accurate assistance while maintaining integrity and adherence to SOPs What We’re Looking For Fluent in Mandarin and good command of English Strong verbal and written communication skills Detail-oriented with strong problem-solving ability Ability to handle pressure and manage multiple cases simultaneously Customer-first mindset with a professional attitude Prior experience in customer support or sales support is a plus (not mandatory) What We Offer Competitive salary package Full visa and relocation support Career growth in an international environment Structured training and onboarding
