15th April, 2026 Customer Service Officer – Port Melbourne (Full-Time) Modern Offices | Free Parking | Great Team Culture We are proud to be partnering with our client, Australia’s leading commercial kitchen equipment specialist, to recruit a Customer Service Officer for their growing team based in a brand-new, purpose-built office in Port Melbourne. This is an exciting opportunity to join a well-established, family-owned business with a strong reputation, a collaborative culture, and a clear vision for future growth. With a major digital transformation underway and continued expansion, there are genuine opportunities to develop and progress your career. Why You’ll Love This Role Modern offices in Port Melbourne with free onsite parking Supportive, inclusive, and team-driven culture Stable, full-time opportunity with a market leader Exposure to a business investing in technology and innovation (Salesforce) Real opportunities for career progression and development About the Role As the Customer Service Officer, you will be the first point of contact for customers, delivering a high level of service while managing orders, enquiries, and customer communications. You’ll work closely with internal teams including Sales, Warehouse, Purchasing, and Technical Services to ensure a seamless customer experience from order through to delivery. Key Responsibilities Manage inbound customer enquiries via phone and email Process customer orders, returns, and credits accurately and efficiently Provide updates on order status, ETAs, and backorders Build strong relationships with customers, dealers, and internal stakeholders Handle customer issues and escalate where required Maintain accurate records using Salesforce and ERP systems Support sales teams with customer updates, leads, and product information About You Previous experience in a customer service or call centre environment Strong communication skills with a customer-first approach High attention to detail and ability to manage multiple priorities Experience using Salesforce or similar CRM systems (highly regarded) Confident working across multiple systems and departments A proactive, team-oriented mindset If you’re looking to join a great company with a strong culture, modern facilities, and real career opportunities, this is the role for you. Apply now and take the next step in your customer service career. Apply For Job
