This is a Customer Service Consultant role with Aidacare Pty Ltd based in Adelaide, SA, AU Aidacare Pty Ltd Role Seniority - junior More about the Customer Service Consultant role at Aidacare Pty Ltd About The Role In this role, you will act as a frontline troubleshooter, providing excellent sales skills and resolving issues to customers over the phone or email. You will help build positive customer relationships with Aidacare by offering an exceptional first impression, with superior administration skills and stellar customer support. Role Title: Customer Service Consultant Location: Regency Park, South Australia, Australia Hours: Monday – Friday, Full Time Permanent Reporting: Customer Service Manager Essential Skills & Qualifications Previous customer service or industry experience preferred, but not essential Adept at navigating computer systems to manage customer interactions and records Ability to analyse situations and think critically to find solutions to customer issues Excellent verbal and written communication skills Ability to remain composed in a fast-paced work environment and under pressure Duties & Responsibilities Resolve customer issues and concerns in an efficient manner Learn and stay up-to-date with our products and services, and use this knowledge to enhance customer experience Assist customers with accurate and timely order placement, tracking, and processing Foster strong and positive relationships with customers to encourage loyalty and repeat business Provide excellent customer service over the phone and on emails making a great first impression in every case Benefits Employee discounts on Aidacare health equipment products and services Quarterly incentive scheme Employee Assistance Program to support mental wellness Benefits package includes discounts for retail, insurance, gym and more Comprehensive training program to equip you with the necessary skills and knowledge How To Apply Please submit your application by clicking "Apply Now". Join our team at Aidacare and help us create memorable experiences for our valued customers! About The Company Aidacare is one of the leading players in the Healthcare Equipment Industry, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Aidacare has 1,300 staff and over 90 locations across all states and territories in Australia. Share Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Aidacare Pty Ltd team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Resolving customer issues Enhancing customer experience Providing excellent customer service Key Strengths Customer service experience Computer navigation skills ️ Communication skills Critical thinking Composure under pressure A Final Note: This is a role with Aidacare Pty Ltd not with Hatch.
