Scheduling Coordinator & Office Support Are you an experienced Scheduler that thrives on keeping a trade business moving? Passionate about juggling your tradies schedules, prioritising urgent jobs, monitoring job workflow & being a smooth phone operator. Full time position or permanent part time (job share arrangement) Monday to Friday - 7:30am to 4:00pm About the Company Our client is an award-winning local plumbing company who has serviced Moreton Bay, North Brisbane and the Sunshine Coast for many decades, with long standing relationships forming a solid ongoing pipeline of steady work. The office runs like a dream due to its curated and established processes, offering you a balanced structure allowing you to thrive in a fast-paced team environment. About the Role We’re seeking an experienced Scheduler that understand the role is central to the daily business operations. Applications are open to either permanent part time applicants wanting 2 or 3 full day’s work (7.30am to 4pm) or a full-time applicant. You will manage 4-5 trade schedules, triage and coordinate jobs based on priority, monitor workflow progression, ensuring the clients are kept in the loop and maintaining our excellence with customer service. About You Proven scheduling / dispatch experience Confidence coordinating multiple trades in same day service work Strong prioritisation and decision-making Exceptional attention to detail Excellent communication skills Experience using multiple software platforms (Highly regarded trade scheduling experience – eg. ServiceM8 Simpro Aroflo Tradify Fergus Xero) Key Responsibilities Schedule and dispatch trades to various locations Manage calls, bookings and job allocation Coordinate emergency and priority call-outs Monitor productivity and minimise downtime Maintain rosters and track job progress Order materials and liaise with suppliers Manage inboxes and customer communication Timely follow up on quotes, CRM updates and Xero data entry General administration support as needed - Timesheets, work orders, etc What’s on Offer Stable, long-term employment Permanent part time or full-time hours (family friendly) Set up for success with curated and established processes Work life balance in a supportive team with regular team events How to Apply Click APPLY or contact Julie at Dedicated Staffing Solutions for a confidential chat on (07) 5619 6188. Initial interviews will be hosted via ZOOM, followed by face-to-face interviews. Only Australian or New Zealand Citizens, Australian Permanent Residents, and candidates with full working rights in Australia are eligible to apply.
