Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. Work location - SYDNEY What you will do The Operations Specialist is responsible for the setup, maintenance, and support of business customers and their subscriptions to Equifax Business across Australia and New Zealand. This role involves identifying and meeting customer needs to ensure a positive experience. Key Responsibilities: Monitor the Business Support Dashboard within Salesforce to identify new subscription requests. Ensure all necessary information is available for new subscriber setup, and that all required paperwork is signed and complies with the Privacy Act. Conduct due diligence to confirm the legitimacy of applying organizations. Provide access details to new subscribers via a "Welcome to Equifax" email. Resolve issues related to user movements within subscriber structures, ad hoc subscriber requests, account queries, suspensions, closures, and reactivations in both Australia and New Zealand. Create new branches for existing subscribers while ensuring compliance with the Privacy Act. Manage ServiceNow requests assigned to subscriptions. Create, manage, and update IQ Connect PVGs, manage user roles (IDM), and handle CCR contributor setups and maintenance. Accurately input all relevant information into appropriate systems, ensuring accuracy and relevancy within Salesforce and Pegasus. Collaborate with cross-functional teams, including Customer Services, Sales & Distribution, VISS Product Management, Finance, Accounts Receivable, and business customers. What experience do you need HSC or Year 10 completion with further education or relevant customer service experience. 2 years of experience in a similar customer service and/or administrative role. Ability to quickly learn and adapt to new systems and processes. Strong attention to detail and accuracy with advanced comprehension skills. Excellent communication skills, both written and verbal. Experience in risk analysis and documentation is highly regarded. Proficiency in computer skills, especially Microsoft applications. What could set you apart: Knowledge of Veda Advantage subscriber/delivery systems and products in both Australia and New Zealand. Knowledge of The Privacy Act 1988, the Code of Conduct, and Veda Advantage internal processes and procedures. Experience with Pegasus and Baycorp1 systems. Previous experience in banking/financial services or insurance companies. What’s in it for you? At Equifax, we are on a mission to ensure that you have the support, resources and opportunities to Power Your Possible. Here are just a few ways we give back to our teams. Hybrid Work Model Additional Leave Allocations Public Holiday Swaps Discounted Gym Memberships Discounted Private Health Cover (and discounted Pet Insurance if you want it!) Employee Stock Purchase Plan Career Development and Learning with mentorship, particularly in microservices development. A Diverse and Inclusive Workplace and Environment Wellbeing Resources We believe that when we’re at our best, we can do our best. Equifax offers policies and programs that support our employees’ financial and personal wellbeing with additional leave days, hybrid working environment, employee assistance program and organizational growth potential through our online learning platform with guided career tracks. Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference! Who is Equifax? At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
