Job Title: Breakfast Team Leader Breakfast Team Leader – Position Overview The Breakfast Team Leader plays a pivotal role in delivering exceptional guest experiences during breakfast service. You will lead and support the breakfast team to ensure smooth operations, high service standards, and a welcoming atmosphere in the restaurant, bar, or any breakfast-related outlets. This role requires overseeing team performance, coordinating service flow, and ensuring that every guest enjoys a memorable start to their day. Key Accountabilities Lead and Supervise the Team: Guide, motivate, and support breakfast staff to ensure efficient and high-quality service. Greet and Seat Guests: Warmly welcome guests, assist with seating arrangements, and provide menus. Take Orders and Serve Food & Beverages: Accurately take orders, communicate special requests, and ensure timely delivery of food and drinks. Maintain Service Standards: Monitor service quality, presentation, and cleanliness to meet brand expectations. Check on Guests: Regularly engage with guests to ensure satisfaction and promptly address any concerns. Coordinate Operations: Oversee daily breakfast operations, including team rosters, station setup, and inventory management. Training and Development: Support ongoing training of team members to maintain consistent service standards. Key Performance Indicators Accurate task completion Customer feedback Achieving team targets Skills & Experience These are the desired skills and experience for this role: Previous experience in a similar role. Proven knowledge of food and beverage items, including wine and cocktails (training will be provided). Must be able to stand for extended periods and lift heavy items. Behavioural Capabilities Collaboration: Accepts and appreciates other people; demonstrates courtesy and compassion; supports, encourages, and thanks others; consults, listens, and understands others; promotes diversity and builds morale, team cohesion, and collaboration. Communication: Understands spoken and written information; speaks and writes clearly and understandably; presents with confidence; gauges audience reaction, interest, and understanding, and adjusts communication style or content accordingly. Dependability: Focuses on understanding and addressing customer needs; sets ambitious standards for work quality and quantity; delivers high productivity in a focused and timely manner; structures and prioritises work activities; shows commitment to the organisation. Resilience: Works productively under pressure; maintains a positive outlook; controls emotions; handles failure or criticism well and learns from it. Adaptability: Adapts well to ambiguity, change, and diverse cultures; finds positive opportunities in these circumstances. Delivering Results: Sets objectives that align with team and organisational goals; develops plans, commits to timelines, and uses time effectively; anticipates, allocates, and monitors resources to deliver work requirements; documents job information.
