Description Create your best future and join Westpac as a Senior Experience Designer. Location: Sydney-based role only On-site Requirement: 2 days in the office per week Why On-site? This is a highly collaborative position involving regular face-to-face workshops and close team interaction, making in-office presence essential. What’s the role? As a Senior Experience Designer, you will support the re‑imagining of business lending through BizEdge, Westpac’s next‑generation origination platform. You will design a single, guided digital experience that simplifies complex lending journeys for customers and bankers. Working end to end across integrated platforms, you will apply strong hands‑on craft while navigating complexity, driving clarity, and lifting experience quality across outcomes. Additionally, you will partner closely with product, engineering, research, and business subject matter experts to frame problems, uncover opportunities, and shape the right solutions. You will facilitate workshops and co‑design sessions, communicate design intent through clear storytelling, and champion research and evidence to validate direction and iterate with confidence. You’ll own design decisions across complex journeys, contribute to scalable patterns and systems, and support others through mentoring and quality uplift. You will embrace AI as part of modern design practice, using it responsibly to accelerate discovery and synthesis, explore solution options, strengthen decision‑making, and reduce administrative overhead—while relying on human judgement, empathy, and craft to deliver safe, accessible, and high‑quality experiences. What do I need? Proven experience in digital product design, ideally within enterprise environments; financial services experience is an advantage. Confidence working autonomously on complex initiatives, with strong problem‑framing and delivery skills. Experience using AI within design workflows to support synthesis, exploration, and decision‑making will be a nice‑to‑have skill. Strong collaboration skills across product, engineering, data/research, and business stakeholders. High emotional intelligence — curious, empathetic, and able to influence with clarity and care. Resilience in ambiguity, with the ability to adapt as priorities evolve. Note: Please share a link or reference to your portfolio. Why join us? We’re obsessed with becoming our customers 1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that: Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates! Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. Tailored learning and development opportunities to help your grow your career within the bank. Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives Create your future today To get started, simply click on the APPLY or APPLY NOW button We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website .
