About Us Challenger Security is an industry leader in the delivery of world-class security services and solutions. With national coverage, we maintain long-standing client partnerships with global brands. We pride ourselves on providing timely, professional security solutions across various services, including manpower, patrols, alarm responses, concierge services, event security, investigations, surveillance, and security consulting and training. About the Role We are seeking an experienced and proactive Security Operations Manager to oversee our security services across a portfolio of commercial buildings. This role is responsible for ensuring the safety, security, and smooth day-to-day operations of all assigned sites, while maintaining high standards of service delivery and client satisfaction. Key Responsibilities Manage and oversee daily security operations across multiple commercial sites Lead, supervise, and support on-site security teams, including rostering and performance management Ensure all security protocols, procedures, and compliance requirements are consistently met Conduct regular site inspections, risk assessments, and audits Act as the primary point of contact for clients, building management, and stakeholders Respond to incidents, emergencies, and escalations in a timely and professional manner Develop and implement security strategies to mitigate risks and improve service delivery Prepare reports on incidents, operations, and performance metrics Coordinate training and development programs for security personnel Ensure compliance with relevant legislation, licensing, and workplace health & safety standards Skills, Experience, and Attributes At least two years' proven experience working in Security Operations in a supervisory/management role Proven experience managing security teams within commercial or corporate environments Strong knowledge of security procedures, risk management, and incident response Current Security (with Crowd Control, Unarmed, Monitoring), First Aid Certificate, and Open Drivers Licence (relevant state equivalent). Computer literate in Word/Excel and PowerPoint programs. Proven experience developing Operational Plans and other operational documentation. Highly organised and efficient. Ability to lead and motivate a team of Security Officers to achieve specific objectives. Excellent written and verbal communication skills in the English language Excellent leadership, communication, and interpersonal skills Strong problem-solving and decision-making abilities Desirable : Certificate IV in Training and Assessment. Desirable : Certificate IV in Security Risk Management. Desirable : Certificate IV in Frontline Management. Why Choose Us Competitive Salary (with car allowance) and Benefits Package: This includes access to discounts through numerous well-known brands and products. Meaningful Impact : Have a job with meaning—our people are the backbone of communities, schools, government, the tech sector, and high-end retail. Distinguished Team : Collaborate with industry experts who are deeply devoted to our company culture and are part of an integrated team. Skills Amplification : Embrace tailored training opportunities that amplify your professional growth. Tech Empowerment : Harness cutting-edge technology to streamline tasks and reduce paper clutter. Versatile Engagements : Enjoy diverse projects and multiple locations, nurturing a broad skill set without monotony. Progression Pathways : Ascend the ladder of success with recognition of talent and our commitment to internal promotions. How to Apply We appreciate your interest in joining Challenger Security. If your application is shortlisted, we will invite you for an interview to discuss the role further. Challenger Security is an equal opportunity employer, and we strongly encourage applications from Aboriginal and Torres Strait Islander candidates. Join the team at Challenger Security: Elevate Your Career in Security Excellence! (NSW Master Licence: 410 392 764)
