The Role : Becoming part of Mercedes‑Benz means finding your individual role and workspace to unleash your talents to the fullest. It means becoming your best self in a global automotive company striving towards sustainable luxury. Empowered by visionary colleagues who share the same pioneering spirit. Together for excellence. In this position based at our head office in Mulgrave, Victoria, you will join a high‑performing Business Development Centre (BDC) team and be responsible for delivering exceptional customer experiences and strong sales outcomes across Finance and Insurance products through omni‑channel customer interactions. By joining our market‑leading organisation in the automotive sector, you will have access to discounted car leasing programs, a state‑of‑the‑art designed workplace, on‑site parking, exciting on‑the‑job learning, mentoring and many more benefits. Key duties & responsibilities : Deliver direct Finance and Insurance sales to both new and existing customers, supporting acquisition and retention outcomes Manage re‑finance, insurance renewals and mid‑term non‑hardship finance changes within defined scope Nurture and qualify inbound leads and referrals, converting sales where in scope or referring to retailers and Business Managers Support the Digital Showroom experience, including customer bookings and online consultations Build strong, trusted relationships with customers, retailers and internal stakeholders to support evolving direct and hybrid sales models Ensure strict adherence to regulatory, legislative and internal compliance requirements across all customer interactions Maintain accurate customer records, system data and file notes to support quality outcomes and future opportunities What you will need to be successful : Demonstrated success (minimum 2 years) in a direct customer sales role, ideally within finance, insurance, automotive or financial services Strong omni‑channel sales capability, with the ability to convert leads and close sales while delivering a premium customer experience Excellent communication and negotiation skills, with a customer‑centric, results‑driven approach High attention to detail, disciplined time management and confidence working within a regulated environment Relevant qualifications or training in business, finance or financial services, with experience using CRM systems (e.g. Salesforce) highly advantageous Why you should apply Join a large, global organisation dedicated to inclusivity and diversity Enjoy flexible working arrangements to support your career, work and life Enjoy free on‑site parking, discounted car leasing and other great benefits Applications for this role will close on 20 th April 2026. At Mercedes-Benz Australia Pacific, we pride ourselves on building and maintaining an inclusive workforce because we believe that our people make the difference. In addition to providing exciting learning and career development opportunities, we prioritise our employees by offering generous benefits. This includes discounted car leasing and purchase options, on-site parking, employee assistance programs and much more. We are committed to a flexible and progressive workplace culture for everyone and are proud to be consistently recognised as an Employer of Choice for Gender Equality. We are an equal opportunity employer, so by joining us, you will be part of a company that embraces differences and where individual contributions are valued. We strive to recognise our committed people through Employee Recognition and Reward programs. We actively encourage applicants with Aboriginal and Torres Strait Islander heritage, those identifying as LGBTIQA, females, people of all ages, with disabilities and culturally and linguistically diverse people to apply for this opportunity.
