ISS Facility Services is seeking a professional and customer‑focused Concierge / Office Services Coordinator to support a high‑profile manufacturing site in Blayney. This role is the face of the site—managing reception, coordinating office services, and ensuring a seamless experience for employees, contractors, and visitors. ⭐ Why You’ll Love This Role Front‑of‑house position with real impact on daily site operations Supportive team environment with strong leadership Varied responsibilities across customer service, administration, and facilities coordination Afternoon shift (1PM to 7PM) What You’ll Be Doing Front‑of‑House & Customer Service Deliver warm, professional service as the first point of contact for all visitors and staff Manage reception between 1:00pm–7:00pm , Monday to Friday Build strong rapport with stakeholders and represent the organisation with professionalism Provide coverage during leave, sick days, and peak periods Site Access & Security Monitor and control access for employees, contractors, suppliers, and visitors Maintain visitor registers and staff movement logs Manage phone systems, voicemail, swipe cards, and security software Support CCTV monitoring and report system issues Complete end‑of‑shift lock‑up procedures and maintain lock‑up logs Administration & Office Services Coordinate incoming/outgoing mail and courier services Manage company car bookings and service logs Arrange site inductions and maintain induction records Assist HR and SHE teams with administrative tasks such as meter readings, waste reporting, and documentation Support contractor management, including inspections and monthly reporting Raise and manage work orders (Tririga), fault logging, and invoice processing Assist with uniform services (folding/ironing) when required Contribute to continuous improvement of office services processes What You Bring Skills & Competencies Strong customer service focus with excellent communication skills High attention to detail and accuracy Ability to work independently and manage competing priorities Solid time management and organisational skills Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) Commitment to safe work practices and adherence to site procedures Experience Previous experience in a similar reception, office coordination, or facilities support role Experience in an operational office environment (desirable) Why Join ISS? At ISS, you’ll be part of a global organisation that values people, safety, and service excellence. You’ll have the opportunity to make a meaningful impact on customer experience while developing your leadership and operational management skills. If you’re ready to take the next step in your facilities management career and lead a dedicated team delivering essential services, we’d love to hear from you. Apply today and help us shape the future of service delivery at ISS.
