S2M are recruiting on behalf of a fast‑growing fundraising agency looking for a sharp, proactive Customer Service specialist with a 2 / 3 years experience in a similar role. This role will champion quality, compliance, and continuous improvement across internal teams and national network. If you love problem‑solving, spotting trends, improving processes, and ensuring exceptional service delivery; this role puts you right at the centre of operational excellence. What You’ll Be Doing Managing complaints from investigation to resolution, reporting trends, and driving preventative actions. Conducting audits to ensure legal, ethical, and regulatory compliance . (Training given) Analysing performance data and recommending optimisation opportunities. Supporting social media brand compliance and contributing to LinkedIn content. Supporting continuous improvement across processes, systems, and fundraising delivery. What You Bring Experience in customer service, quality, compliance, or operations . Strong communication skills, stakeholder‑facing. Analytical mindset with the ability to interpret data and spot trends. High attention to detail and a proactive, solutions‑focused approach. Ability to juggle multiple tasks in a fast‑paced environment. Solid Microsoft Office skills (especially Excel). Ready to Make a Difference? If you’re passionate about quality, compliance, and elevating performance, I would love to chat to you.
